Project Manager Management

Mark Wagoner

Kennesaw, GA ***** 404-***-****

https://www.linkedin.com/in/mark-wagoner http://mark-wagoner.com *******.****@******.***

Project Manager & PMP Team Lead / GTS IS Delivery

Manage multi-million dollar, enterprise-level web software application development projects from idealization to life cycle management and IT infrastructure projects

- Partner with business units in understanding and articulating ever-changing business needs. Create standardized solutions based on business demands, performing backlog grooming and sprint coordination. Leverage international capability, having served on and led project teams with global resources. Excel in communication with stakeholders, providing accurate reporting and project updates.

- Established expert in leading teams, optimizing productivity and profitability, by identifying improvement opportunities, implementing tools and automating processes. (Reducing overall SDLC project cost by 12.32% over previous year). Direct global teams to design, plan and implement creative business solutions for complex problems. Recognized for delivery performance, leadership, communication and team development skills, consistently.

Areas of expertise:

- PMI-Certified Project Management

- Program and Project Portfolio Management

- Waterfall, Agile, and SDLC Project Management

- Backlog Grooming and Sprint Coordination

- Leadership of Local and Global Resources

- Time Management, Communication, Client Relations, Risk Mitigation and Negotiation

- Microsoft Office, Microsoft Project, Microsoft Visio, Lotus Notes, and Rational Portfolio Manager

- Budget Analysis, Outsourcing Strategies, Contract Management, and Team Mentoring

- Change and Incident Management including Server upgrades, OS and middleware version control and fix-pack changes

- User Acceptance Testing

Professional Experience

IBM CORPORATION, Armonk, NY

Project Manager / Team Lead, Mobility Client Care Services 2007 – Aug 2016

Manage multiple projects for Global Enterprise Applications department, grooming backlogs and coordinating sprints. Provide end-user and executive status updates and outage notifications. Define and execute requirements, tasks, schedules and implementations with business units and operations teams.

- Managed multimillion dollar, enterprise-level software application development project, including deployment to 500+ accounts globally, with project team resources from Canada, UK, Ireland, Argentina, India, China and Australia. Application used by management in support of SLA and SLO attainment.

-- Platform: WebSphere, DB2, SQL, Cognos, MS Server, AIX hosted in IBMs OnDemand infrastructure.

-- Customers include Sears, Macy’s, FedEx, Bank of Nova Scotia, Beyond Petroleum and Citibank

Maintained focus on project plan and timelines, contained costs and adhered to budget in management of risk-mitigation and scope creep.

- Managed all addition scope request, validating business need and value add, performing backlog grooming and sprint coordination. Work with Directors globally to understand business needs and setting priorities for all approved scope changes.

- Maintained executive and end user notifications for content updates, new release dates, and system outages. Provided regular project status updates to Global VP.

- Worked with global security teams to ensure data security.

Presented networking diagrams to Architectural Review Board for approvals.

- Act as subject matter expert for implementation, integration, and account boarding for custom applications.

- Strong background in full life cycle development with experience as a Business Analyst developing functional requirements and specification.

- Managed Call Management System, Problem, Incident and Change tools, and Customer Support Center migrations.

Managed Brio to Cognos migration including ETL work and data modeling.

IBM CORPORATION, Kennesaw, GA

Project Manager, Mobility and Workplace Service Desk 2002 – 2006

Directed projects globally utilizing Worldwide Project Management Methodology, Microsoft Office, Microsoft Project, Microsoft Visio, and various Asset, Incident, Problem and Change Management tools.

- Ensured successful project completion through managing communication, facilitation, coordination, team building, issues resolution, integration, execution, planning and budgeting through solution design and delivery phases.

IBM CORPORATION, Kennesaw, GA

Process Architect 1998 – 2001

Served as member of engagement / transition team, participating in solution generation and packaging. Interfaced with delivery managers, project executives, technical solution architects and delivery engagement managers.

- Customers included Best Buy, Quizno’s, Memphis City Schools, Whistle, Quintiles and Sodexho Marriot.

Ensured departmental ISO 9001 audit readiness by performing due-diligence activities.

Certifications

- Project Management Professional (PMP ®) Certification - Project Management Institute, United States of America, PMI #82479

- Master’s Certificate in Project Management, George Washington University, Washington, DC

- In Progress: Agile (PMI-ACP) Certification – Target 2017

PROFESSIONAL DEVELOPMENT

- IT Infrastructure Library (ITIL) Foundations V3, 2016

- Managing Agile Projects, 2016

- Cognos Framework Manager, 2015

- Cloud Computing, 2014

- Agile Project Management Leadership and Behavior, 2013

- Strategic Planning and Positioning for IT Projects, 2012

- Data Privacy in Engagement, 2011

- How you can improve client satisfactions, 2010

- Data Protection and Privacy, 2009

- Delivery Excellence Awareness, 2008

- Multinational Project Management, 2007

- Managing without Authority, 2006

- Software Quality Planning and Compliance, 2005

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