Manager Customer Service

RACHEL L. IANNINI 610-***-****

Downingtown, PA **335 ********@*******.***

Linkedin.com/in/RachelIannini

SUMMARY

Organized and meticulously detail oriented individual with extensive experience creating and implementing programs and processes which increase productivity and employee satisfaction. Excellent interpersonal talents utilized to provide thorough and skillful support to internal and external customers. Strong analytical and communication skills. The ability to master new systems, applications, and software very quickly. Emphasis on improving efficiency, productivity, and organizational compliance and consistency.

Innovative

Results Driven

Industrious

Resourceful

Quick Thinking

Strategic

Motivated

Flexible

Competitive

PROFESSIONAL EXPERIENCE

RICOH, USA, Malvern, PA 2008- April 2016

Solutions Specialist – Human Resources Shared Services, 2012-2016

Supported members of both field and corporate Human Resources in coordinating a variety of projects and programs. Managed special programs including, but not limited to: Tuition Reimbursement, Years of Service Awards, Employee Recognition, Information Management, Internal Background Checks, Labor Law Poster Compliance, Electronic Form I-9 and E-Verify Compliance, and HR department invoice processing. Maintained HR section of Ricoh intranet site. Researched a variety of HR problems and issues, evaluated processes, etc. and participated on various projects as required.

Awards and Accomplishments

oCreated and documented multiple processing instructions and streamlined others for all job duties in anticipation of task reassignment.

oReceived the GEM (Going the Extra Mile) Award in November 2015 for successful project management related to a large internal background check project.

oColleague nominated Job Well Done Certificates awarded in March & April 2015 in appreciation for assistance with tasks outside normal job duties.

oCreated and implemented innovative processes and hiring manager coaching tactics which improved I-9 Compliance from 96% to 99.9% resulting in receipt of the Exceeding Expectations Award in June 2014 and the Innovation Award in September 2014.

oReceived the Rookie of the Quarter Award in November 2012 for exceptional mastery of programs, systems, and processes in a short period of time.

Order Coordination Specialist – Global Accounts, 2008-2012

Coordinated orders for Global Account customers across all districts and marketplaces using account and contract-specific processes while serving as the primary point of contact for issue resolution and sales support.

THE SPORTS AUTHORITY 2006-2008

Assistant Store Manager – Operations, King of Prussia, PA, January 2008-May 2008

Assistant Store Manager – Operations, Wilmington, DE, September 2006-January 2008

Coordinated and executed Operational and Human Resources duties for the store. Oversaw the Customer Service Area, Technical Services functions, and Back Office Operations. Ensured Corporate Internal Operational Audit preparedness throughout the store.

KOHL’S DEPARTMENT STORE, Exton, PA 2002-2004, 2005-2006

Area Manager – Hard Goods, 2005-2006

Part time Supervisor – Point of Sale, 2003-2004

Part time Supervisor – Receiving, 2003-2004

Part time Cashier, 2002-2003

BED BATH AND BEYOND, Exton, PA 2004-2005

Department Manager-Customer Service/HR Generalist/In-store Trainer, 2004-2005

Department Manager-Front End, 2004

Department Manager-Hard Goods, 2004

THE VANGUARD GROUP, Malvern, PA 2001-2004

Adjustment Administrator – Institutional Recordkeeping Services

EDUCATION

Indiana State University, Terre Haute

Accounting, Business Administration, Marketing and Human Resources Coursework

VOLUNTEER ACTIVITIES

Member-Downingtown West Boys Lacrosse Boosters, 2014-Present

Vice President, 2016-Present

Member-Downingtown West Football Boosters, 2014-Present

Team Meal Coordinator, 2014-Present

Member-Downingtown West Cheerleading Association, 2011-Present

President, 2014-2015 Season and Secretary, 2012-2014 Seasons

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