Administrative Assistant, Customer Service

Angelique C. Pantaleon

Mobile: 091*-***-****

Email: **************.****@*****.***

Work Experiences:

Administrative Assistant (July 2015 – Present)

( EnglishBridge Study Center )

Tutor Hiring

• Making sure applicants accomplished the employee data sheet during the application

• Once hired, requests from them the following requirements (CV/Resume, SSS, Pag-ibig, PhilHealth, Diploma, TOR, COE from previous employer or Letter of Recommendation and Medical Clearance, 1x1 or 2x2 ID picture)

Assessment – Students

• Preparing assessment tests and answer sheets for students

• Checking answers of assessment test of the students

• Filing of students assessment tests afterwards

Enrollment – Parent/Students

Submitting of accomplished Student Information Sheet and Contract/Study Plan

Making sure to have each student a Student Profile

Distributing the Kit to each student which contains ( Study plan, Schedule, Blue Study Folder, Steno notebook, Pen/Pencil )

Filing of the following documents (e.g SOA’s, bills, receipts, Employee 201 file, student profile, schedule of tutors/students, employee data sheet, student info sheet, employee time record, leave, position intent form, assessment tests )

Handling of calls and text messages regarding inquiries and making sure to respond to their inquiries

Checking of mail daily

Making sure schedule of Tutor/Student are updated

Assisting Tutors with printing, photocopying and office accessories

Assist Center Director in conducting meetings and trainings

Center Monitoring of Office Supplies and Center Inventory

Account Liquidation of expenses and payments

Making sure bills are paid

Maintaining the cleanliness of the center

Administrative Assistant (Feb 2014 up to Mar 2015)

( Knoll Ridges Consultancy & Job Center - GlaxoSmithKline )

Coordinated with our medical representatives to provide them updates with regards to the status of the medical doctor’s documents.

Processed our medical doctor’s documents in preparation of their upcoming conventions/scientific sessions.

Coordinated with the vendors for our medical doctors Travel arrangements

Confirmed with medical representative Travel arrangements of medical doctors (flight, accommodation, RT transfer and domestic arrangements)

Keep our bosses with updates and seek their approval through email

Provided & sufficed our medical representative with their queries

Raised Budget Approval Request and Purchase Requisition for the medical doctors expense and ensure that it is approved by our heads before departure

Archived and Processed of Invoices

Financial Advisor (May 2013 up to Dec 2014)

( Sun Life of Canda Philippines Incorporation )

Provide clients with advice on financial matters, making recommendations on ways to best utilize their money.

Network Support Associate (Jan. 2012-Jan. 2013)

( PLDT iPlus Communication )

Troubleshoot Internet problems for customers ( Wi-Fi, WAN, LAN )

Provided customers solutions with technical problems

Configured Routers and Modems

Data Encoder (Internship September 2011- December 2011)

( Richwell Philippines Incorporation )

Encoded Data

Purchased and Canvassed materials for company product

Filed and Sorted documents

Financial Advisor Assistant ( Internship April-May 2010 & Jan-May 2011 )

( Philippine-American Insurance and Sun Life of Canada Philippines )

Prepared, edited, and completed, client’s proposal

Verified payment status for clients

Delivered bank deposits in checks and cash to the bank

Organized and filed documents for clients

Assisted in fielding phone calls of clients with (inquiries, payments, due dates, etc)

Personal Assistant

Organized events for Senior Group events

Planned and Ordered meals for events

Managed small business operations

Tracked reconciled daily sales and expenses for home business

Delivered bank deposits in checks and cash to the bank

Purchased food and goods as needed

Skills:

Knowledgeable in MS Office ( MS Word, MS Excel & Power Point )

Knowledgeable with the following programs

(HTML, Java, Visual Basic, C++, PHP)

Proficient in English ( Verbal & Written )

Educational Background

Polytechnic University of the Philippines (S.Y 2009 - 2012)

Diploma in Information Communication Management Technology

College of Technology NDC Compound Pureza St., Sta. Mesa, Manila

St. Bridget School (S.Y 2005 - 2009)

Secondary Education

1047 Aurora Boulevard, Quezon Cityssss

Character References

Kara Sevilla – 097*-***-****

EnglishBridge Study Center – Teacher/Tutor

Daisy Villamor – 091*-***-****

Knoll Ridges Consultancy & Job Center - HR Manager

Rj Evia – 091*-***-****

Knoll Ridges Consultancy & Job Center – GlaxoSmithKline (Admin Asst.)

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