Service Manager
Resume:
Sundar. K **/* VishweswarKudil,
Sathiya Moorthy St,
Email: **********@*****.**.** Singrayar Colony, Narimedu,
Mobile: +91-965******* Madurai-625002, TN, India
CAREER OBJECTIVE
To establish myself as a good professional among my colleagues and to work in a creative and challenging environment to grow along with my company.
FIELDS OF INTEREST
Area in charge
Customer relation manager
Service engineer
Service Manager
Design
EDUCATIONAL CREDENTIALS
Degree /School
Details
MBA in Production Management
From Madurai Kamaraj University, Madurai.
Year Of Passing – April 2013
SECOND CLASS Percentage – 62
BE in Automobile Engineering
From Anna University affiliated
K.L.N College of Engineering, Madurai.
Year Of Passing - May 2007
FIRST CLASS Percentage – 77
Higher Secondary XII Standard
From TamilNadu Matriculation Board affiliated, SDA Matric School, Madurai.
Year of Passing – April 2003
FIRST CLASS Percentage – 74.08
High School Standard
From TamilNadu Matriculation Board affiliated SDA Matric School, Madurai.
Year of Passing – April 2001
FIRST CLASS Percentage – 75.09
DESIGN TOOLS & OPERATING SYSTEM
Windows (9X, XP,2000 & vista)
MS-Office2003,2007,2010
Auto CAD 2004,2009
TRAINING EXPOSURE
Completed In Plant Training in “Southern Railways”, Madurai Division.
Completed In plant Training in “Susee Automobiles”, Madurai.
Completed 4Wheeler Training in “Piaggio Vehicle Pvt Ltd”, Baramathi.
CURRENT WORKING EXPERIENCE
Company Name
:
Fleetguard filters Pvt. Ltd
Position Title
:
Area growth professional
Handling
:
South Tamil Nadu
Period
:
Jun 2016 –Till Date
Experience
:
0.2 years *
Current CTC
:
300000 / annum
*Currently working
PREVIOUS WORKING EXPERIENCE
Company Name
:
Honda Motorcycle & Scooter India Pvt. Ltd.
Dealer Name
:
Kalyani Honda(ISO 9001:2008, ISO 14001:2004)
Position Title
:
Cluster Service Manager
Period
:
Jul 2009 – Jun 2016
Experience
:
7 years
Current CTC
:
300000 / annum
PREVIOUS WORK EXPERIENCE
Company Name
:
Piaggio Vehicle Pvt, Ltd.
Dealer Name
:
Kalyani Piaggio
Position Title
:
Service Manager
Period
:
Jul 2007 – Jul 2009
Experience
:
2 years
Current CTC
:
240000 / annum
ADDITIONAL EXPERIENCE
Institution Name
:
Penta CAD
Position Title
:
Tutor
Software
:
auto CAD 2009
Period
:
Jul 2009 – Oct 2009
Shift
:
Evening (7.00pm – 8.30 pm)
Experience
:
0.3 years
NATURE OF WORK
Fleetguard filters Pvt. Ltd:-
Handling distributors across my region…
Achieving the target according to plan
Reporting to Zonal Incharge about plan and actual
Handling and following order of distributors
Kalyani Honda:-
Monitoring daily service inflow at all the Head / ASC / SD dealerships in my area.
Customer complaint redressed system monitoring and prevention of complaints.
Monitoring EW / EHA / RSA & AMC sales at the dealership on daily basis.
Planning and devising the tools to improve vehicle flow at the dealership.
Plan & Establish the network as per the requirement.
Monitoring the technical information flow (HTR) from dealer.
Co-ordinate with technical team on warranty analysis.
Ensuring the faster resolution of customer complaint.
Monitoring and improving the business profitability of dealership.
Imparting OJT to dealer manpower.
Improving the overall performance of dealer network.
Monitor and improve manpower& bike lift efficiency.
Ensuring the correct CIP implementation in dealerships.
Supporting in establishing the primary & secondary network with
reference to service.
Reviewing weekly performance.
Monitoring the green dealer activities in dealerships.
Planning and communicating dealer on monthly targets of service volume.
Planning activities in area to improve the performance.
Regular meetings with all networks and dealer managers to discuss the
Performance.
Updating KPI & monthly Service reports to Management and HMSI.
Monitoring free service Coupon & Claims Preparation.
Monitoring Transit Damage Claim preparation & process.
Kalyani Piaggio:-
Monitoring Service coverage ratio & analyzing for Quality Improvement.
Conducting training classes to service team for effective work
Planning, Organizing and Controlling the Service Station & Network.
Update monthly service report, spares stock and turnover in presentation format to Management.
Planning workshop Capacity and Fixing Target to achieve goal
Updating monthly Service reports to Management and Piaggio.
Monitoring free service Coupon & Claims Preparation.
Monitoring Transit Damage Claim preparation & process.
Reporting customer’s voice to service engineers.
Implementing new strategies to achieve goals.
Approving, entering and sending Warranty parts & Claim forms to Piaggio.
Facing and managing customer problems.
CO-CURRICULAR ACTIVITIES
•Attended a One day Program on “Future Trends in Automotive Technology” conducted by SAE Collegiate club.
Served as an “Executive Committee Member” in organizing a National Level Technical Symposium in my college in the year of 2005-2006
Decoration Committee Organizer in Automobile Engineering Association during 2003-2007
•Presented Paper Presentation on “SCM Process” in National Level Conference on Modern Trends in Automobile Engineering conducted by
K.L.N Engineering College.
ACHIVEMENT
Achieved Best Service Manager Award in TN South in
2014-2015 from Honda Motorcycle & Scooter India Pvt Ltd.
Achieved All India Best Service Manager Award in National Level Skill Contest 2014-2015 from Honda Motorcycle & Scooter India Pvt Ltd.
Achieved Best Presentation Award in National Level Skill Contest
2010-2011 from Honda Motorcycle & Scooter India Pvt Ltd.
Achieved Best contribution in value added services in first half of
2014-2015 from Honda Motorcycle & Scooter India Pvt Ltd.
Achieved Best Service Manager Award in TN South in
2008-2009 from Piaggio Vehicle Pvt Ltd.
HOBBIES
Traveling and riding vehicles.
Drawing and playing indoor games.
Teaching.
Hearing songs.
PROJECT PROFILE
SMS Based Accident Informer And Gas Leakage Detector
Duration
3 Months (February 2007 to April 2007)
Location
Academic Project
Synopsis
The PROJECT presents a electronic kit, which senses the occurrence of
accident by using vibration sensor and leakage of LPG by using gas
sensor in automobiles and automotive industry.
The vibration sensor has a ‘piezo electric plate’ which is placed in
Front and rear of the vehicle and also the ‘Gas sensor’ is placed near
the LPG Cylinder of the vehicles. If accident occurs, the sensor plate
senses it and transmit signal to microcontroller through amplifier.
The mobile numbers and the format of SMS is programmed and
stored in the microcontroller. The content of SMS is accident location
and which side of the vehicle met Accident along with the date and time.
Name
:
K.Sundar
Father Name
:
R.Karikalan
Age
:
31
Date of Birth
:
4th May 1985
Gender
:
Male
Marital Status
:
Married
Mother Tongue
:
Hindi
Language Known
:
Hindi & English (Read,Write and Speak)
Tamil (Speak)
Driving License No
:
F/TN/059/022701/2006 Lmv, MCWG, HTV
Passport No
:
G2435904
PERSONAL PROFILE
DECLARATION
I here with assure that the above information is true to the best of my knowledge.
DATE: SIGNATURE
PLACE: MADURAI (K.SUNDAR)
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