Customer Service Management

Dianne Bunda Segarra

* ****** **., ******* *********, Treelane Subd., Putatan, Muntinlupa City

*************@*****.***

099********

Objective

Able to effectively communicate with customers using a multitude of channels to provide world

class service with every interaction. Specialization

Offering the following experience in Customer Service and Administration Tasks; excellent

interpersonal skills, efficient, remain calm in stressful situation, cash handling skills, enjoy

working with people, good personal presentation and enthusiastic team member.

Computer Skills

 Word Processing 50WPM 100% accuracy

 MS EXCEL, Word, Access, and PowerPoint

 Internet Navigation

Employment

STI COLLEGE ALABANG (ASSISTANT REGISTRAR/LIASON OFFICER FROM January

2006-May 2013)

 Reports directly to the Head Registrar

 Secures and checks student records

 Files student records and ensuring all documents are correct and up to date

 Makes reports such as enrollment list and terminal report

 Makes and issues student credentials (transfer credentials, Transcript of Records, CAV

and certificates)

 Submit reports and monthly visit to government agencies (CHED/TESDA)

 Evaluates and enrolls students during enrollment

 Issues student grades

 Communicates directly to the students/parents regarding their concerns particularly in

school records

 Telephone management to answer, screen and forward calls, provide information, take

messages, and schedule appointments

 Transmission of information and documents to customer, using computer, mail or fax

machine.

ISCAPE CORPORATION (DATA ENCODER FROM August 2005-December2005)

 Reports directly to the Team leader

 Encodes important information from the given document such as legal and deed.

 Checks and assures all the encoded data is accurate

 Meets quota given by the team leader

PRULIFE UK INSURANCE (PERSONAL SECRETARY FROM November 2003- July 2005)

 Reports directly to the Branch Manager

 Makes quotation proposal

 Issues provisional receipts and payments

 Assists clients to their concerns regarding their policies

 Files and secures clients policies

 Makes weekly and monthly reports

 Telephone management to answer, screen and forward calls, provide information, take

messages, and schedule appointments

 Transmission of information and documents to customer, using computer, mail or fax

machine.

PRUDENTIAL ASSURANCE (ON THE JOB TRAINEE MARCH 2003)

 Telephone management to answer, screen and forward calls, provide information, take

messages, and schedule appointments

 Transmission of information and documents to customer, using computer, mail or fax

machine.

EDUCATION

STI COLLEGE Las Pi as

Bachelor of Science in Office Administration

Major in Computer Secretarial

May 2005

STI COLLEGE Alabang

Associate in Computer Secretarial

May 2003

Muntinlupa National High School

March 2001

Buli Elementary School

March 1997

Seminar/Training

 STI yearly convention at PICC PLENARY HALL (every first week of February)

 Personality Development at STI CUBAO (March 2003)

 Telephone Management at STI CUBAO (March 2003)

 Registrar s Training at Pranjetto Resort, Tanay Rizal (May 2008)

 Registrar s Training at CEU Manila (February 2010)

Character Reference

Available upon request

Applicant s Signature

Contact this candidate