Customer Service Office

Victoria Manning

**** ******* ***.

St.Louis,MO *3147

Phone: 314-***-**** Email: **********@*****.***

Looking to pursue a career in customer service were I can utilize the skills I've acquired and for advancment oppertunities.

Employment History:

Maryland Walk Condos 03/2011-09/2015

Maintains a friendly and courteous demeanor at all times.

Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways Washes shower walls and tub, cleans toilet, cleans mirrors, sinks and walls in order to have clean and sanitary guest restrooms.

Washes all hard floor areas by hand to remove dirt and soiled areas.

Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.

Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled.

Vacuums rooms, public areas and hallways, operating vacuums weighing up to 35lbs., and lifting/moving heavy furniture Replaces towels, soaps and all room amenities Performs other duties as assigned, requested or deemed necessary by management.

Holiday Inn 01/2007-03/2011

Ability to push and/or pull a loaded housekeeping supply cart weighing approximately 100 pounds.

Lifted and moved approximately 25 pounds.

Cleaned and fully stock housekeeping carts to fully supply and clean assigned rooms.

Cleaned to standards 17 guest rooms per shift.

Bendt, squat, kneel, climb and reach on a continuous and daily basis.

Performed tasks requiring sustained repetitive motion and/or fine motor skills (i.e. cleaning windows, vacuuming).

Telephoned room status into central office (self-inspection areas).

Worked with cleaning chemicals and with prolonged exposure to water.

Maintained regular and punctual attendance.

Adhered to the hotel grooming standards.

Performed other duties as assigned by Housekeeping supervisors/managers.

K Mart 03/2004-0/2007

Greeted and responded to all customers in a courteous and friendly manner.

Ensured proper merchandise presentation.

Operated cash register in accordance with policies and procedures.

Maintained a clean work area at all times.

Assisted in specialized areas of store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customer Service.

Maintained good quality customer service at all times.

Ensured proper merchandise presentation is maintained in accordance with company standards.

Performed cashier responsibilities within in company policies and procedures

Controlled shortage through personal awareness and compliance with company standards and theft deterrents

Performed additional tasks and responsibilities as assigned by store management.

References available upon request

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