Customer Service Microsoft Office

Judy Salter

** ********* ***, ******, ** ***** 973-***-**** ****.********@*****.***

SUMMARY

Experienced administrative/medical assistance clerk, with over ten (10) years of hands on practical experience in a variety of capacities. Diversified working background; which includes administrative functions, patient care tasking and procedures, clinical techniques and practices.

EDUCATION

CERTIFICATION TRAINING 02/12 - 09/12 DRAKE BUSINESS COLLEGE

Major: CERTIFIED NURSING ASSISTANCE

GPA: 3.4

Related coursework: Anatomy & Physiology, Medical Terminology, Asepsis, Hand- Washing Techniques, Vital Signs, Laboratory Techniques, Phlebotomy, Electrocardiography Administrative Courses: Microsoft Billing, ICD-9Cm/CPT Coding, Medical Office Procedures

CERTIFIED NURSING ASSISTANCE [06/2016] Care-Finders-Total Care

VAILSBURGH High School 06/1977 GENERAL STUDY

Skills & Abilities

TECHNICAL

Proficient in Microsoft Office software (Excel, Word and PowerPoint)

Ability to Plan, Organize and Prioritize Work

Self-motivated, initiative, high level of energy

Works well in teams and groups

Excellence Customer Service and people skills

Strong written and verbal skills

CUSTOMER SERVICE

Communicate and develop understanding of customer needs/demands

Patiently and precisely resolves customer and account issues and concerns

Document and process required data and documentation procedures

OPERATIONS SUPPORT

Accurately assists in day-to-day task objectives

Consistent in the management and coordination of activities and assignments

Communicate and interact with management for clarity in objectives/goals

EXPERIENCE

CUSTOMER SERVICE/CLERICAL ALFRED DUNNER/ KUEHNE &NAGEL/ETS 04/2015 – 03/2016

SHIPPING/RECEIVING CLERK KNOBBY’S 04/2008 – 03/2015

RECREATIONAL ASSISTANT PARKWAY MANOR HEALTH CARE 03/2006 – 04/2007

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