Customer Service Data Entry

Janice Anderson

*** ***** ****** ******

Charlotte, North Carolina 28208

***************@*********.***, 704-***-****

Objective

To obtain a full-time position that utilizes my customer service skills, banking knowledge, computer skills, and to be an asset to a progressive company. Education

South Mecklenburg High School, Charlotte, NC – Diploma 1981 Central Piedmont Community College, Charlotte, NC 1981-1983 Work History

Family Dollar Corporate Office, Accounts Payable Processor, Charlotte, NC, 2005 – Present

Manages expense reports with the use of Concur

Use Oracle/Genesis to manage pilot invoices, hotel bills, utility bills, check requests, security bills, trailer rentals, lawn care and locksmith

Responsible for CLC Corporate lodging reports and maintains a high quality standard of customer service

Hearst Corporation, Accounts Payable Clerk Finance, Charlotte, NC, May 2005 – August 2005

Responsibilities included processing invoices, prep and preparing work for scanning Baker & Taylor, Accounts Payable Clerk Finance, Charlotte, NC, 2004 - 2005

Handled processing, coding, and batching of checks

Managed purchase orders, shortage claims, misdirects, as well as editing and voiding of vouchers

Bank of America, Research Analyst, Charlotte, NC, 1993 - 2003

Communicated with various telecommunication vendors, accounts payable, and the mainframe programmer

Prepared initial setup and conduct maintenance of cost center allocation for various high corporate, and approved telecom vendor services

Assigned to various projects for research and created strategies to reduce and minimize corporate operation costs

Managed equipment maintenance, ordering of all departmental supplies, as well as initial setup of new employees

Bank of America, Data Entry Clerk, Charlotte, NC, 1988 - 1993

Managed and monitored data entry, research, and adjustments to DDA (Direct Deposit Accounts)

Processed reversals for overdraft, as well as handled inquires from other areas of the bank regarding adjustments

Skills

Seventeen years of continuous experience and exposure to the banking industry. Office Management / Customer Service / Microsoft Word / Microsoft Excel (basic) Mainframe / 10-key Proficient / Internet Proficient / Typing.