Customer Service Assistant

Maritza Duran

*** ***** ***** *** * Humboldt TN *8343 731-***-**** ********@*******.***

Accomplishments

Self-motivated, hard- working and organized professional with years of experience working with the public and diverse population. Customer service experience has prepared individual with analytical skills, attention to detail, taking initiative, team work, prioritizing multiple skills and interpersonal skills. Dedicated in providing the best contribution to the company’s goals in accomplishing their success.

Professional Experience

Office Assistant New Life Church Humboldt, TN 2011– Present

Organize, maintain files, archives and pay monthly bills. Purchase supplies and maintain office supply inventory. Plan and schedule monthly shelter outreach. Type documents such as correspondence, emails and memos. Schedule meetings, appointments and travel arrangements for Pastor. Answer telephone calls and type confidential letters for Pastor. Supervise Ushers, Youth leaders and the church cleaning team.

Dental Receptionist– Paradigm Dental Center Memphis, TN 2006-2007

Maintained a professional reception area and answered phone calls. Greeted and welcomed patients to the practice. Checked in patients according to office protocol, verified and updated patient information. Filed and posted insurance claims. Managed recall and inactive patient system. Helped explain office policy to patients. Confirmed the next day appointments according to protocol. Checked patient quick-fill list to try to fill in cancellation and no-show appointment times. Collected payment from patients at the time of treatment. Made follow-up appointments as needed. Assisted in the treatment room as needed and translated upon request.

Dental Assistant–Dr. Morgenstein and Dr. Levy, P.A Kensington, MD 2001-2006

Greeted and escorted patients from reception area to dental treatment area. Prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Exposed x-rays and developed x-rays. Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion. Provided appropriate postoperative instructions as prescribed by dentist. Thoroughly gathered and recorded medical and dental histories. Arranged instrument trays prior to dental procedures and surgeries. Educated patients about proper oral hygiene and prevention of dental diseases. Applied fluoride or other cavity-prevention agents to inhibit tooth decay. Managed difficult or emotional patient situations and responded promptly to patient needs. Worked with special needs patients, children and teenagers. Helped front desk file charts and pull charts for next day appointments.

Education

Associate of Arts 2016 Jackson State Community College Jackson, TN

GED 1997 Woodland Job Corp Center Fort Meade, MD

Certified Dental Assistant 2002 Maryland Dental Society Laurel, MD

Certified Dental technologist 2002 Horizon Educators Kensington, MD

Skills

Advanced Computer skills, Word, Power Point, Internet and Outlook. Bilingual (Spanish, English).

Volunteer Work

Help out at Hope shelter by making meals once a month, Humboldt TN 2015-Present

ComeUnity Café, Jackson TN 2015

References Will be provided upon request

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