Customer Service Manager

Sefton Ellis Franklin ************@*****.***

***** ***** **** *** ********, MD 21044 Home: 410-***-**** Cell: 410-***-****

PROFESSIONAL SUMMARY

Customer service representative with experience in medical supplies, laboratories, retail and legal fields, seeking employment in same with opportunities for growth. Accustomed to managing high volumes in inventory, stock, sales, and customer service functions. Adept at sales and distribution function in relation to warehouse inventory. I enjoy jobs that use my people skills to assist others or to mediate conflict in business or personal issues.

ADDITIONAL SKILLS

Excellent verbal and written communication skills

Above par interpersonal communication skills

Organized, reliable, detail-oriented and self-motivated

Easily adapts to new situations and is a quick learner

Versed in many computer applications, including Microsoft Office Suite

Ability to multi-task to meet deadlines and enjoys fast-paced environment

EMPLOYMENT EXPERIENCE

Building Blocks LLC

Real Estate Development Associate, October 2015-August 2016

Assisted with the maintenance and developing of real estate properties while ensuring all were up to city code and regulations. Helped organize monthly plan on maintaining over 25 properties while adhering to financial budgets. Ensured a good rapport was kept with all tenants while taking note of specific needs of tenants. Organized collection of rent while making sure tenants abided to lease agreements.

Jimmy Johns Gourmet Subs

Delivery Driver, August 2013-September 2015

Responsible for preparing and delivering orders/ catering orders in a timely manner. Following daily opening preparation and closing procedures in order to maintain store. Processing stores inventory shipment and organizing produce and supplies. Provide excellent customer service in and outside store location.

Department of State Medical Service Bureau, Washington, DC

General Clerk III, August 2011 to November 2011

Responsibilities included maintaining inventory of medical supplies and maintaining stock at Medical Service Department of the Department of State. Duties included delivering medical supplies to several clinics and laboratories within the Department of State. Daily tasks encompassed the shipping of medical supplies to several embassies overseas. In addition to these tasks, was responsible for aiding in the set up and organization of the Medical Departments several orientations.

Hollister Company, Columbia, MD

Assistant Manager, December 2009 to April 2011

Duties and responsibilities include managing a high volume service store ensuring that monthly revenues meet or exceed store projections. Train sales associates to maintain store presentation standards, engage with customers and problem solve when needed. Report customer and employee problems to the general /store manager. Document problems with store’s furniture, fixtures and equipment on a routine basis and as needed handled small repairs until addressed by the general manager. Manage between 60 to 80 employees, create weekly work schedules and process weekly payroll. Additionally duties and responsibilities include:

Managing store inventory and ensuring that shipments are received and processed accurately.

Conducted annual and semi-annual inventory audits which documented inventory results by product line and serial number. Written findings were reported to management.

Responsible for ordering merchandise based upon reported inventory levels and turnover.

Responsible for closing out each day, balancing each register and management of cash, checks and credit card receipts for deposit.

Responsible for decreasing overall loss of merchandise resulting from store theft.

Recruit associates and managers in training all based on staffing goals and diversity needs.

Conduct interviews, process and train new hires.

Office of the Attorney General, Baltimore, MD

December 2009 to May 2010

Internship: Mediator for the Consumer Protection Division

Specialized in mediating complaints from consumers to businesses; Appraised consumers on legal matters relevant to the specific complaints. Worked toward compromise between consumer and business to avoid legal action.

Footlocker USA, Columbia, MD

Salesman, June 2008 - December 2009

Responsible for product knowledge, selling store merchandise, addressing customers questions and objections all while providing excellent customer service. Routinely, monthly sales goals were achieved which aided our store attaining its monthly sales objective. Additional responsibilities included:

Verification and reporting of incoming stock shipments all while maintaining stockroom organization and safety through physical inspections.

Responsible for management and reporting of store to store transfers which involve shipping and receiving of merchandise from various footlocker locations.

Implement management techniques involving specific merchandise turn over to maintain store inventory levels.

Aunt Hattie’s Place, Gwynn Oaks, MD

Tutor/Life Skills Counselor, March 2009 - May 2009

Responsible for tutoring and assisting foster children between the ages of 13 and 18 with study skills, homework, preparation for exams and class projects. Monitored grades and personal progress during the semester to ensure children’s success, counseled foster children on the importance of a good education and the necessity of developing life skills. Prepared written reports for the executive director on the progress of students tutored and monitored.

Continental Construction, Washington, DC

Laborer, May 2007- August 2007

Assisted in the overall construction of a 150,000 sq foot building which houses the new east-wing of Children’s National Hospital Center. Duties included completing various general construction assignments directed by the area superintendent/project manager.

Maison Management Company, Washington, DC

Laborer, May 2006 - August 2006

Assisted in the renovation of government subsidized housing units. Duties included demolition, framing, drywall and painting. Primary objective of each project was to ensure property passed mandatory DC Housing Authority inspections.

Supreme Sports Club, Columbia, MD

Head Life Guard, October 2000 - August 2005

Responsible for management of the indoor pool, with the ultimate goal of assuring safety for all patrons. Additional duties included training new lifeguards, enforcing all pool and facility rules and regulations, accounting for daily number of people utilizing the pool, accurate accounting of daily fees, management and reporting of cash collected resulting in daily close outs.

Additional responsibilities include:

Ensuring PH / chemical levels of the various pools were at health code standards.

EDUCATION

BA in Political Science, Hampton University, 2009

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