Customer Service Assistant

RESUME’

MARIA SALOME C. PAJALLA

R. Mendoza St., Poblacion, Agoncillo, Batangas

Cell No.097******** email add: *****.*******@*****.***

OBJECTIVE: To be with the company that will fully utilize my worth as I share my knowledge, capabilities and experiences and be a partner in achieving a common goal – “success”.

PERSONAL INFORMATION

BIRTHDAY : October 22, 1968

BIRTHPLACE : Poblacion, Agoncillo, Batangas

CIVIL STATUS : Married

CITIZENSHIP : Filipino

RELIGION : Roman Catholic

DIALECTS SPOKEN : English, Tagalog

HOBBIES : Writing poems, listening to music, dancing, singing

SPORTS : Basketball, volleyball, badminton, track & field, bowling

EDUCATIONAL BACKGROUND

ELEMENTARY : Agoncillo Central School 1975 - 1981

Agoncillo, Batangas

SECONDARY : Agoncillo Institute 1981 – 1985 Agoncillo, Batangas

Second Honorable Mention

Best in Mathematics

COLLEGE : Rizal College 1986 – 1990 Taal, Batangas

B.S.C. – Accounting

CUM LAUDE

WORK EXPERIENCE

COMPANY : MUNICIPALITY OF AGONCILLO

: Poblacion, Agoncillo, Batangas

POSITION : REVENUE COLLECTOR

PERIOD OF EMPLOYMENT : February 03, 2014 - present

DUTIES & RESPONSIBILITIES

** Monitor vouchers of released checks for recording and filing

** Prepare list of Released Checks Issued for submission to Accounting

Department

** Update Books of Accounts on collections and disbursements

** Update records of Real Property Tax payments

** Prepare certifications: tax clearance, no business, closure of business

** Update records of business establishments

** Prepare form 2306 & 2307 for BIR purposes

** Other task that maybe assigned from time to time

SELF EMPLOYED

PART-TIME TUTOR

Poblacion, Agoncillo, Batangas

May 2010 – February 2014

DUTIES & RESPONSIBILITIES

** Guide students on their assignments

** Review students when exams are coming

** Monitor progress of students regarding school activities as well as

behavior and inter action.

BARANGAY HEALTH WORKER

VOLUNTEER

Poblacion, Agoncillo, Batangas

December 2010 – February 2014

DUTIES & RESPONSIBILITIES

** Inform constituents regarding schedules on vaccination, weighing of children, feeding.

** Distribute medicines/vitamins to sick, elderly and malnourished children.

** Report cases of dog bites, vehicular accidents, or any hazard in the municipal health office.

** Prepare masterlist of inhabitants of corresponding sector.

** Monitor in-take of medicines for those suffering from tuberculosis.

** Participate in street cleaning and other similar activities.

** Actively participate in seminars, meetings, orientations regarding

community development.

**Inform and discuss with constituents regarding proper health management

COMPANY : CITIMART CHAIN OF STORES

: LSC, Lemery, Batangas

POSITION : SELLING AREA/COUNTER SUPERVISOR/CSO

PERIOD OF EMPLOYMENT : November 19, 1998 – October 20, 1999

DUTIES & RESPONSIBILITIES

** Preparation of selling area before and after store opening

** Coordination with other concerned departments

** Attending customer’s complaints, feedbacks and inquiries likewise providing and maintaining customer service/satisfaction

** Ensuring adequate supply of selling personnel and requisition as needed

** Recommending transfer, extension of contract, promotion, separation of personnel

** Recommending performance appraisal, disciplinary action for selling personnel

** Conducting orientation, briefing and product information to regularly update knowledge and skills of personnel

** Approving day-off and shifting of personnel

** Accepting Company Promo/Merchandiser personnel

** Certification of successful completion of on-the-job training evaluation, clearance of

selling personnel

** Monitoring of merchandise stock status, movements, inventory and display

COMPANY : ISLAND COUNTRY TELECOMMUNICATIONS

: 8/F BA-Lepanto Bldg., Paseo de Roxas, Makati City

POSITION : COLLECTION ASSISTANT(Record Management)

PERIOD OF EMPLOYMENT : October 13, 1997 – November 15, 1998

DUTIES & RESPONSIBILITIES

** Posting payments and adjustments on subscriber’s account in the receivable database

within allowable time

** Assisting in the collection follow-up activities

** Assisting in the preparation before and after bill run

** Monitoring timely receipt of all payments and adjustments documents

** Updating superior on the status of payments documents on a daily basis

** Submitting weekly report on posted collections and adjustments

** Performing other duties that maybe assigned from time to time by superior

COMPANY : TRANS-PHILIPPINES INVESTMENT CORP.

: 4/F SGV I Bldg., 6760 Ayala Ave., Makati City

POSITION : BOOKKEEPER

PERIOD OF EMPLOYMENT : August 14, 1995 – May 15, 1997

DUTIES & RESPONSIBILITIES

** Maintain general ledger, cash receipts book, cash disbursement book, taking into account all data required by the BIR for VAT purposes

** Check numerical sequence of official receipts, match bank-validated deposit slips

with official receipts and prepare accounting entries

** Receive and maintain files of bank debit and credit memos

** Prepare monthly bank reconciliation statement, trial balance and journal vouchers

** Act as secretary to the comptroller in the absence of Executive Secretary

** Perform other duties that may be assigned from time to time

COMPANY : THE LANDMARK CORPORATION

: Ayala Center, Makati City

POSITION : TREASURY ASSISTANT

PERIOD OF EMPLOYMENT : April 10 – August 9, 1995

DUTIES & RESPONSIBILITIES

** Keep track of check issuance

** Prepare daily report on check issuance

** Tally deposit slips vs. passbook

** Supervise manual counting of unissued checks

** Do money market placements

COMPANY : CORPORATE EXECUTIVE SEARCH, INC.

: 10th Floor, Medical Plaza Bldg., Legaspi Vill, Makati City

POSITION : BOOKKEEPER/ACCOUNTS SUPERVISOR

PERIOD OF EMPLOYMENT : August 21, 1990 – February 28, 1995

DUTIES & RESPONSIBILITIES

** Maintain, summarize and reconcile subsidiary ledgers

** In-charge of the collection of the receivable

** Audit liquidation of cash advances to officers and employees

** Liaisoning with banks for the company’s business transactions, employees’ salaries,

closed accounts and other related matters

** Supervise and check the work of Billing Clerk, Payroll Master and Collectors

** Prepare masterlist of employees

** Compute 13th month, incentive leaves and other benefits due to employees

** Check Daily Time Records regarding absences & tardiness

** Supervise and monitor employees’ performance; prepare memo for any violation

** Entertain requests, comments, inquiries and problems of the employees

** Recommend/approve hiring of additional staff

** Report directly to the Assistant Vice-President and discuss problems arising from

operations and suggest ideas on how to lessen the problems that the staff is facing

** Perform such other functions as deemed necessary

SPECIAL SKILLS

Knowledge in computer software such as word and excel, bookkeeping

Knowledge in operating photocopying machine, fax, adding machine and typewriter

CHARACTER REFERENCES

Hon. Abner Mendoza

Barangay Captain

Poblacion, Agoncillo, Batangas

Tel. No. 210-2779

Mrs. Brigida Zayda M. Cabaňog

Municipal Treasurer-ICO

MUNICIPALITY OF AGONCILLO

Agoncillo, Batgangas

Tel. No. 210-3175

Mrs. Leticia B. Aquino

Assistant Manager

NEW RURAL BANK OF AGONCILLO, INC.

Agoncillo, Batangas

Tel. No. 210-2131

Contact this candidate