Customer Service Microsoft Office

Objective

Successfully implement and utilize knowledge, skills, and abilities developed through training and work experience in a professional and dynamic organization. Utilize a strong work ethic to engage with others, encouraging them to thrive individually and as a team, particularly to support the business mission.

Program & Technical Knowledge

Over 20 years of experience in management and customer-patient relations

Ability to meet deadlines and other requirements while performing multiple tasks in a fast-paced environment

Outstanding interpersonal skills; quickly establishes rapport with clients and all other business associates or stakeholders

Extensive experience in operation of office management, including but not limited to:

Scheduling, registration, & bookkeeping

Human resources and administration

Healthcare accounts payable and receivable

Medical & technical terminology - physiology & anatomy

Insurance verification, insurance coverage, eligibility, benefits, authorizations

Proficient with Microsoft Office, Word, Excel, PowerPoint

Ability to type 30 WPM and 10-key

Trained in HIPAA awareness & compliance

Superior customer service and communication skills

Experience in budgets, contracts, and administrative procedures an operations

Experience with PC interface and various internet browsers

Education

Associate Applied Science Degree, Medical Office Administration

Heald College, Rancho Cordova, CA

4.0 GPA, Perfect Attendance

Director’s Award

Student of the Quarter-Faculty & Staff nominated

Professional Experience

Folsom Surgery and Vein Center 4/2016-6/2016

Japan Auto Care 1990-Present

Coldwell Banker 2001-2008

Knowledge, Abilities, & Talents

ANALYSIS. Strong ability to take an objective yet critical approach to investigate situations or conflict resolution. Enjoy evaluating patterns and theories in a logical and focused manner. Skillset enables me to make determinations on effects and outcomes, then further develop them based on facts and credible sources. Perform best in areas that require analysis and organization of concepts or ideas. Strong evaluation skills, able to remain objective, and apply thoughtful considerations in order to reach goals.

STRATEGIC. Specialize in processing information. Place a high value on information collection and evaluation which reinforces understanding and allows for resourcefulness. Ability to anticipate potential issues and outcomes; develop strategies to navigate or ensure successful results of organization’s priorities. Effectively utilize empathy to professionally assist others by generating understanding and moral support to encourage productivity on assignments or generate solutions. Self-learner with the ability to thrive in an academic environment as well. Strong ability in explanation, speaking, or writing with clientele or colleagues; application in individual tasks or team assignments. Excel at exercising diplomacy.

ORGANIZED. Structured, orderly, detail oriented, and disciplined. Deadline driven and proficient with short-term and long-term planning as well as multi-tasking capabilities. Emphasis in consistency and time management to meet challenges or accomplish objectives, personally and professionally. Value and emphasize with regards to progress and productivity within the organization; utilize tracking and assessing methods to develop best possible outcome in diverse scenarios.

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