Customer Service Sales
Resume:
Connie O'Connell
Charlotte, NC *****
Cell: 210-***-****
Email: ****************@*****.***
Professional Profile
A dynamic, organized and results-driven professional with a highly successful background as an Executive Assistant . Committed to achieving and exceeding demanding targets and business objectives while remaining focused on providing an exceptional standard of service. Possesses excellent problem solving and negotiation skills. Works well both independently or as part of a successful team, and thrives in highly pressurized and challenging working environments.
Objective
Currently looking for an Administrative Assistant position. One which will make best use of existing skills and experience while enabling further personal and professional development.
Currently Self Employed.
5/11 - 7/11
NEIMAN MARCUS
Customer Service Representative
In charge with handling the daily use of the Credit Systems, knowledge of Audit works and cash office, drawer/vault audits
Providing support for customers and associates regarding their accounts
Operating credit systems, POS systems, sales audit systems, and work in the cash office
Processing bank deposits, payments, refunds, handling all mail order returns
Responsible for ringing sales and selling new accounts
Handling customer's objections regarding returns/exchanges or pricing discrepancies
5/08 - 10/08
NETWORK MERCHANTS LLC.
Technical Support Representative
In charge with providing technical support and resolving a variety of technical inquiries for merchants and affiliates that use the payment gateway via phone and email worldwide
Providing effective and timely resolution of a range of customer inquiries
Assisting and supporting customer integrations into the payment processing software
Working in a high call volume environment and providing training to affiliates regarding the payment gateway
Solving problems independently and making decisions for the customer’s best interest
10/04 - 12/05
JEWELS BY PARKLANE
Fashion Director
Fully responsible with processing sales for in home and office parties, while selling high fashion designer jewelry
Actively involved in recruiting other representatives to start a home based business
Providing training to new representatives and attending monthly sales meetings and conventions
Developing business by implementing leadership principles to the team
Responsible for entering sales orders using the Jewels by Parklane order entry site
In charge with delivering jewelry to customers in a timely manner
10/99 - 10/05
INSIGHT ENTERPRISES, INC.
Buyer
Responsible for placing purchase orders with multiple vendors for Hewlett Packard hardware products
Maintained accurate costing, classification and status of assigned products
Investigating and resolving receiving and invoicing discrepancies, proactively managing receipt dates,
Working with distribution employees to resolve issues regarding lost and damaged products
Assisting sales and customer service departments as necessary to ensure customer satisfaction
Working with the finance department to resolve any vendor invoicing issues
Responsible for updating spreadsheets and making sure no inventory is in the warehouse over 30 days
Processing MRP reports daily and responsible for stock rotations and making payment decisions
Providing backup for Sr. Buyers as needed
Career Summary cont.
6/98 - 9/99
CROWE CHIZEK AND COMPANY, LLP
Administrative Operations Assistant
In charge with developing the recruiting database for the Systems Consulting Group
Responsible for college campus/experienced hire recruiting process for the Systems Consulting Group.
Fully accountable for recruiting members, assigning roles, and publishing recruiting schedules
Actively involved in coordinating logistics for in office and off site meetings, the software library
Preparing letters, spreadsheets, scanning and inserting resumes received by applicants into the recruiting database
Preparing travel reservations and coordinating special events for the team
3/94 - 3/98
THE WALL STREET JOURNAL, DOW JONES & COMPANY
Customer Service Representative
Providing training for new Customer Service Representatives
In charge with processing sales orders via telephone for the Wall Street Journal and Barron’s
Providing information regarding pricing of subscriptions and special packages
Processing suspension of delivery of the Wall Street Journal or Barron’s, and cancellation of subscriptions, refunds
Delivering world class customer service while building customer satisfaction and loyalty
Investigating and resolving delivery issues, and providing excellent follow-up
Processing credits when necessary, to customers that missed a delivery of their subscription
1/92 - 1/94
DEMERT & DOUGHERTY, INC.
Administrative Sales Assistant (temp)
In charge with processing sales orders via phone and email
Preparing letters, spreadsheets, travel reservations, expense reports, mass mailings
Coordinating special events for the team
Providing information regarding pricing of products and special packages
Handling customer inquiries
Delivering world class customer service while building customer satisfaction and loyalty
Education
High School
Addison Trail High School, Addison, IL
Personal Details
I.T. Skills
MS Outlook, Word, Excel, PowerPoint, SAP
Languages:
English
Interests Include:
Handmade Jewelry, Reading, Travelling
Other:
Qualified in First Aid
REFERENCES ARE AVAILABLE ON REQUEST
Connie V. O’Connell
Charlotte, N.C.
To Whom It May Concern:
I am writing in response to your job posting on the internet. The position requirements and my skills are a perfect match.
As you’ll see on my attached resume, I have the professional experience for which you are searching. I am proficient in a variety of computer software programs. The reason there is a gap on my resume was due to me taking care of my Mother who was ill.
It would be a pleasure to meet with you so that we can discuss how I can contribute to your company’s success.
If you will contact me at 210-***-****, we can schedule an appointment.
Sincerely,
Connie V. O’Connell
Contact this candidate