Customer Service Representative

Kristina Stanley

** ********** ******, ********* ** 10566 917-***-****

*.**********@*****.***

PROFILE

Excellent interpersonal skills; strong analytical skills; able multi-task problems and develop solutions; demonstrated leadership skills with ability to successfully build teams; known for accuracy and timeliness of reports and documentation; excellent communication skills and customer service.

EDUCATION

Westchester Community College, NY

AAS Criminal Justice – 5/2013

MedCA National Phlebotomy Certificate 5/2016

RELEVANT EXPERIENCE

Care Mount Medical- Katonah, NY 11/2015-Present

Phlebotomist/Switchboard

Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

Obtains blood specimens by performing venipunctures and fingersticks.

Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations

Responds to requests for information from files according to established policies and procedures

Operates computer to retrieve data, files signed correspondence and reports

Answers calls from clinical staff pertaining to medical record

WESTCHESTER MEDICAL CENTER- Valhalla, NY 12/2013-11/2015

Unit Clerk-Oncology

Responsible for performing a variety of clerical duties utilizing computers, phones, Xerox copiers, fax machines, and maintaining documents in filing cabinets

Updating and organizing patient information on the nursing unit

Coordinating workflow within the unit as well as collaborating with other units and departments for transfer of patients

Report pertinent information to immediate supervisor and clinical nurse manager

Respond to Inquiries and requests from staff personnel, patients and their families

Assist RN’s in ordering blood and blood products for timely transfusions

Formulate discharge packages for patients being transferred to other facilities

COINMAC 04/2013-4/2014

Customer Service Representative– Yonkers, NY

Handle heavy call volume for customers in 50 States

Process refunds

Create reports for service cases

Credit customer accounts

Update AS400 system and other web applications

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