Customer Service Manager
Resume:
Michele Maits
Logistics/ Driver manager
Winter Haven, FL
************@*****.*** - 863-***-****
Over 10 Years of Excellent Customer Service
Providing Clients with Individualized Attention for customer satisfaction Ability Summary
Computer Applications
Business Management
Excel and 10 key
QuickBooks
Microsoft works
Microsoft word
AS 400
TMW system
Authorized to work in the US for any employer
WORK EXPERIENCE
Driver Manager
Oakley Transport - Lake Wales, FL - June 2015 to Present Responsibilities
Make sure drivers make on time pick ups and deliveries. Make sure drivers pay is correct. Make sure drivers are DOT compliant.
Skills Used
As400, outlook, microsoft, omintracs portal,
Dispatcher/Customer Service
Key Logistics - Auburndale, FL - March 2014 to June 2015 Responsibilities
Broker freight
Book freight, schedule pick up and delivery appointments, Utilize Publix and Quaker websites. Schedule drivers on loads and give load info.
Enter invoices in QuickBooks.
Skills Used
Customer Service, MS Word, Excel, Outlook, QuickBooks, etc... Dispatcher/ Driver Manager
Knight Transport - Lakeland, FL - June 2012 to April 2013 Book loads with customers
Enter loads in the system (AS400)
schedule loads
plan driver on loads and give assigned information Dispatcher Supervisor
Dixie Tank Lines - Lakeland, FL - November 2009 to June 2012 Overseen dailey operations
Maintained and imporved customer satisfaction
Scheduled loads in the most cost efficiently way
Make sure driv ers are in DOT Compliance
Enter and audit of dailey logs
Enter fuel tax
Investigate driver background information
Cordinate random drug screens
Dispatch Supervisor/ Safety Specialist/ Billing/ Payroll Jim Aartman/Ruan - Mulberry, FL - June 2004 to October 2009 Overseen dailey operations
Recruit and hire drivers, verify driver qualifications Maintained and imporved customer satisfaction
Scheduled loads in the most cost efficiently way
Make sure driv ers are in DOT Compliance
Enter and audit of dailey logs
Enter fuel tax
Investigate driver background information
Cordinate random drug screens
Implement Smart program and Smith System Training
Billing
Payroll
Accounts receivable
Accounts payable
Work with corporate on accidents
Recruiting
Indian River Transport - Winter Haven, FL - April 2000 to June 2004 Winter Haven, FL
Held Safety Training for all new drivers and current drivers Audited driver logs
Made sure drivers were in compliance with DOT regulations Investigate driver background information
EDUCATION
Criminial
Polk State - Winter Haven, FL
2011 to 2013
Vocational
Technical or Vocational School
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