Customer Service Manager

Jolene Flippen

To continue obtaining new knowledge and experiences that will enhance my job performance. To perform my assigned duties to the best of my ability, while enhancing the company and allowing myself to grow as an individual within the company. Finding great satisfaction in obtaining and achieving company goals.

Professional Accomplishments

Designing and Creating Employee Training, Workshops and Seminars

Independent Office Professional Services – Provided professional coaching with regards to sales and customer service techniques to individual Herbalife distributors. Utilizing role play, door to door sales strategies, and one on one professional development.

Big Sky Airlines – Developed training manuals and instituted training programs for Station Managers.

Sperry Enterprises – Developed and instructed training classes for fellow employees and managers.

Mr. Hoppy’s Homebrew – Created instructional techniques and classes for students and customers.

Assessing Customer and Employee Skills – Providing Skill Assessments

Big Sky Airlines – Assessed station personnel on their knowledge of rules, regulations and procedures.

Big Sky Airlines – Assisted Station Managers with mandated training programs for station personnel.

Sperry Enterprises – Assessed associate skills and matched those skills with the Employer requirements.

Customer Service

Karen Townsend – Provided comprehensive care in her daily activities while maintaining her dignity.

Independent Office Professional Services – Create, implement and maintain back office tools and systems for the Synergy Nutrition Club. Provide support to all Herbalife Distributors with their daily business activities.

Lawrence Townsend – Provided exemplary daily care.

Sperry Enterprises – Instructed community businesses on how Express Personnel Services could enhance their productivity and bottom line with strategically placed employees and skill sets.

Big Sky Airlines – Provide stellar service when flights were cancelled or delayed by working with other airlines to accommodate our customers. Worked with highly sensitive and confidential information.

AT&T Wireless – Maintained and cultivated new and existing customers. Trained existing customers on wireless programs and products.

Mr. Hoppy’s Homebrew – Provided customers with positive suggestions on brewing techniques and supplies.

Building Customer Relationships

Independent Office Professional Services – Built, maintained and supported relationships with Herbalife distributors and their customer base through various communication styles, including weight loss challenges, one on one encounters and door to door activities.

Sperry Enterprises – Maintained working relationships with local business, scheduled calls, conducted drop in visits with Employers and attended plant tours.

Big Sky Airlines – Worked with the Moses Lake Port Manager and local business to meet the federal funding requirements.

Employment History

June 2011 – April 2016

Patient Care Specialist

Karen Townsend, Ephrata, WA

June 2011 – June 2014

Owner

Independent Office Professional Services, Ephrata, WA

Jan 2010 – June 2011

Tutor

WSU GEAR UP, Ephrata, WA

Oct 2009 – Jan 2010

Para Educator

Soap Lake School District, Soap Lake, WA

Sep 2004 – Feb 2009

Patient Care Specialist

Lawrence Townsend, Ephrata, WA

Feb 2007 – Nov 2007

Human Resource Specialist

Sperry Enterprises, Moses Lake, WA

Jun 2005 – Feb 2007

Training Manager Station Manager

Big Sky Airlines, Moses Lake, WA

Aug 1999 – Nov 2002

Account Executive

AT&T Wireless, Moses Lake, WA

Feb 1997 – Aug 1999

Owner/Trainer

Mr. Hoppy’s Homebrew, Yakima, WA

Education

2003 – 2004

2010 - 2011

Presidents List

Member of Phi Theta Kappa

Big Bend Community College, Moses Lake, WA

1993

Certificate of Completion

BCTI, Tacoma, WA

1987

Diploma

North Crawford High, Gays Mills, WI

Skills & Strengths

SKILLS: Fluent with the Microsoft Office programs, Microsoft Print Shop, Quicken, PC Usage, Multi-Phone Line System, Outlook E-Mail, Internet usage and various other programs. I have the ability to learn exclusive company programs quickly. I am accustomed to public speaking and pride myself in being customer oriented.

STRENGTHS: I excel in working with people. I‘m sensitive, empathetic and implore good listening skills, bringing a calm to emotional situations to solve the problem. I have developed good interpersonal communication skills. I rise to the challenge and feel rewarded with a job well done. I pride myself on being organized and patient. Helping people meet their needs is very rewarding to me. I work hard, am dedicated and highly self-motivated. I am a team player that can multi-task to get the job done.

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