Office Manager

ALBERTA WHEELER

***** *. ******** *****, ******, CO 80015

M: 720-***-***** ~ H: 720-***-**** *******.*******@*****.***

ACCOMPLISHMENTS

Elicited contract negotiations and delivered strategic recommendations that resulted in significant savings to companies.

Coordinated workflow amongst 7 consultants, while managing 10 administrative staff members.

Improved work environments and increased productivity by creating and implementing policies and procedures.

Consistently and successfully planned events while handling all logistics.

Conducted extensive research projects that was eventually utilized for curriculum and became published articles.

EXPERIENCE

January 2015-March 2016 Park Hill United Methodist Church Denver, CO

Office Administrator/Executive Assistant to the Pastor

Managed church office and membership database, supervised volunteer personnel (6-15 depending on the day) and clerical staff (8). Handled all onboarding and orientation of new employees. Ensured all projects were on time and within budget. Handled the Pastor’s calendaring and arranged his speaking engagements; proofread and edited the Pastor’s letters and newsletter articles.

Originated modern graphics/illustrations and current topics for Sunday’s bulletin and for the monthly newsletter. Developed marketing materials (pamphlets, flyers, brochures, bulletin inserts, Power Point presentations). Facilitated the website and established web page content.

Built and maintained relationships with other area churches and non-profit organizations to fundraise money, food and non-perishable items. Planned and handled the logistics for special events, leadership meetings, funerals, and weddings. Organized over 30 volunteers for 20 + events and activities throughout the year.

November 2012 – December 2014 McREL International Denver, CO

Office Administrator

Supervised administrative/clerical staff of 10. Coordinated staff improvements and professional development. Managed the Twitter, Facebook account and SharePoint. Increased productivity by formulating and applying office policies and procedures.

Simultaneously provided calendar management, travel arrangements and event management for 7 consultants.

Prearranged educational events; collected and analyzed feedback and proposed ideas to improve the services of the events. Negotiated event contracts with: hotels, vendors, and caterers, which ultimately saved McREL $36,000 to $60,000 annually (hosted 21 events each month).

Compiled academic research projects from archives and online inquiries, which transformed to published articles and also became part of the company’s educational curriculum.

November 2010 – October 2012 Full Gospel Christian Center Aurora, CO

Volunteer Office Manager

Applied standardized structural processes including: paperless filing, a documentation system, and donor/gift tracking practices. Prearranged and delegated all events for the church. Enhanced the office flow by devising policies and procedures. Began and continued relationships with other churches and organizations. Also, piloted fundraising activities for the community.

Spearheaded 2 outreach programs by uniting approximately 20 - 30 congregational members who volunteered their time in administering a food and clothing bank which assisted as many as 180 people, and collected over 275 - 400 articles of clothing and approximately 200 - 500 food items annually. We also sponsored job fairs, with 8-10 area companies who participated with our program; There was a consistent 53%-83% placement for employees with these companies per year.

September 2006 – September 2010 Terrix Financial Corporation Denver, CO

Marketing and Research Associate

Researched commercial properties to find owners; once located, a sale or refinance of their property was determined. 22% contacted, resulted in a sale or a refinance and 38% became interested parties for possible future transactions.

Orchestrated marketing campaigns which included, flyers, brochures, pamphlets, email blasts (utilizing Constant Contact), postcards and Power Point Presentations.

Incorporated account management into my job description: managed a portfolio of 10 accounts. Conveyed the progress of monthly/quarterly initiatives to internal and external stakeholders. Initiated and maintained strong customer relationships. Conducted query calls to clients from database, which resulted in a 20% sale and a 45% refinance.

May 2000 – July 2006 Self-employed Denver, CO

Insurance Broker

Sold multi-line insurance (health, life, dental, property and casualty).

Established a clientele base of over 1500 within 6 years. Sustained long-term relationships with multiple insurance companies and with clients.

Launched marketing campaigns which increased sales by 10%. Continuous 85% renewal rate, while the industry rate was 65%.

EDUCATION

Metropolitan State College BS – Business Management / Minor: Mass Communications Denver, CO

REFERENCES

Jacquelyn Howe, Front Office Specialist, Denver, Hospice

***************@*****.*** 205-***-****

Sherrie Oliver, Front Office Manager, ENT of Denver, Colorado

*****@*******.*** 303-***-****

Linda Snell, Servicing Associate, Terrix Financial Corp. Denver, Colorado

********@*******.*** 303-***-****

Emily Steele, Education Consultant, Freelance/Contractor

***********@*****.*** 303-***-****

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