Customer Service Representative
Resume:
Troy Menard
Taylors, SC *****
***********@*****.***
Summary:
Proficient with UNIX, Linux, Windows, and Novell operating systems.
Honors graduate with an AAS degree in IT/Networking.
Set up and administered a real world business network scenario.
Certifications:
Currently finishing up exams for
A+ Hardware/Software, Network +
Skill Sets:
Windows 9x/NT/2000/XP/2003/Exchange
DHCP/DNS/NTFS Security
User and group management
Novell Netware Client and Server 5.0/5.1
Linux Red Hat 9.0
Education:
ECPI College of Technology, Greenville, South Carolina
Applied Associates Degree in Information Technology/Networking.
GPA of 3.70, Graduation date 12/03
Worked as the Treasurer for the CHAOS club at ECPI.
Work Experience:
Shipping and Receiving, inventory specialist, October 2014 to Present. Clean Advantage, Taylors, South Carolina. Worked on assembly line putting cleaning product into containers as well as packaging them.
Delivery Driver, October 2015 to present. Jimmy John’s, Greenville, South Carolina. Deliver food products, collect money, customer service.
Maintenance Technician, June 2012 to present. Dr. Liverman Residential, Taylors, South Carolina. Keep apartment buildings up to date with repairs to plumbing, electrical, and any building maintenance.
Crew Worker, October 2012 to November 2013. Zaxby’s Restaurant, Greenville, South Carolina. Performed opening food prep and cooked food.
Crew Worker, February 2012 to present. Hardees Restaurant, Taylors, South Carolina. Opened back line kitchen and cooked breakfast foods.
Customer Service Representative, August 2009 to November 2010. The UPS Store, Greer, South Carolina. Worked with customers to aid in packing and shipping items as well as making paper copies and binding work.
Customer Service Representative, September 2005 to June 2009.
Teletech, Greenville, South Carolina. Nationwide call center for all of UPS's customers, helped to process orders, track packages, trace and find lost packages, and assist UPS's customers in any other way.
Store Manager and delivery expert, October 1998 to September 2005.
Domino’s Pizza, Greenville, South Carolina. Served as Store Manager for a fast pace, high stress environment. Turned a failing store around to an efficient, well run four-star store.
Customer Repair Technician, September 2004 to December 2004
Nuvox Communications, Greenville South Carolina. Took calls from customers at a very busy call center that. Helped troubleshoot problems with e-mail, Dial-up ISP, and configured Adtran, Cisco, and Vina routers for business ISP.
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