Customer Service Office
Resume:
Nanci Louise Matter
PO Box ******
Santee, CA ***71
******.*****@*****.***
OBJECTIVE: Seeking to contribute my knowledge and professional experience to a team oriented organization with the opportunity of professional growth.
SKILLS PROFILE: Exceptional customer service skills and organizational skills with proven record of office management in secondary educational environment.
Excellent verbal and written communication skills with strong attention to detail.
Competencies include database management, record-keeping, report preparation, budget tracking and event coordination.
Excellent technical and computer skills, including MS Word, Excel, Power Point, Outlook and Google Chrome.
Employment Receptionist Jul. 2013-Present
Cetecom, Inc.
San Diego, CA 92121
Serve as receptionist and maintain effective working relationships with staff, clients, vendors and the general public.
Work multi line phone system, fax and digital scanners.
Serve as human resource support staff to new and current employees.
Maintain communication between San Diego and Milpitas locations.
Maintain facilities scheduler and visitor records for office location wide use.
Maintain inventory and ordering of office supplies and vendor supplies.
Process and maintain shipments for outgoing and incoming packages and mail and billing invoices.
Assist with coordination of company events, conferences and trainings.
Maintain financial reports for San Diego office.
Manage the day to day functions and maintenance of front office and labs.
Office Assistant, Human Resources Feb. 2000-Nov. 2012
History: Grosssmont Union High School District
El Cajon, CA 92020
Serve as District receptionist and maintain effective working relationships with District staff, students, and the general public.
Serve as human resources support staff to new and current employees, assist with edjoin online hiring system, collecting of all paperwork and assist with processing of applications.
Act as contact for Making Right Choices, online sexual harassment course, required by GUHSD for all current, new employees and volunteers and maintained tracking and reports.
Responsible for designing, implementing, notification, scheduling and processing of all employees, volunteers, potential candidates of employment of tuberculosis testing according to CA. education code.
Responsible for developing, implementing, and training and maintaining of active and inactive volunteer Google doc’s spreadsheet for district office and off site use.
Responsible for compilation and distribution of materials and information to District Board of Directors in preparation of monthly meetings.
Work at multiple school sites in various capacities: counseling clerk, textbook clerk, testing coordinator, site support technician, and secretary and duplicating clerk.
Responsible for maintaining emergency response server, District communication lists, and correspondence records.
Maintain facilities scheduler and visitor records for district wide use.
Serve as Department of Justice certified background check and fingerprint agent.
Customer Service Representative Feb. 2000-Oct .2004
Gap Oulet Viejas
Alpine, CA
Assist management in training of new sales associates.
Act as floor sales associate, cashier, fitting room associate and replenishment clerk.
Provide customer service to walk-in and telephone clientele.
Executive Assistant/Office Manager Jan. 1996-Jan.2000
AIDS WALK SAN DIEGO, INC.
San Diego, CA
Provide administrative support to executive director and board of directors of a 401(c)(3) non-profit educational and funding organization.
Supervise day-to-day activities of office staff and office volunteers.
Train staff and volunteers for both office and day of event needs.
Coordinate data entry and responsible for data accuracy.
Responsible for generation of statistical reports and maintenance of financial records.
Prepare and present monthly budget reports and statistical information at monthly Board of Director’s meetings.
Responsible for timely communication and correspondence with 15,000 event participants.
Serve as liaison to various government agencies (e.g. SD Parks and Recreation, County of San Diego Health and Human Services) and community based organizations (e.g. Girls Scouts of America, San Diego Hospice).
Respond to and direct media inquiries.
ACTIVITIES
Sonrise Community Church, Youth Leader, 2008-2010
Santee, CA
Mt. Miguel High School, Cheer Advisor, 2002-2005
Spring Valley, CA
EDUCATION
Grossmont Community College, Jan. 2012-Present
El Cajon, CA
CERTIFICATES
Classified Employee Development Academy (CEDA), 2006-2007
San Diego County of Education, San Diego, CA
Fingerprint Agent 2005
Department of Justice, Sacramento, CA
REFERENCES Provided Upon Request
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