Senior Meeting Planner
Resume:
Justine Hemmer
***********@*****.***
https://www.linkedin.com/in/justine-hemmer-b9557727
Professional Profile
Experienced operations manager with a track record of successfully building new client relationships, operating and managing events, meetings and incentive programs for new product development launches, sales training and other strategic B2B and B2C programs. Demonstrated expertise at supporting business growth strategies by collaborating with stakeholders and communicating objectives and outcomes to project teams.
Client Relationship Management Operational Leadership Financial Leadership
Leading High Performance Teams Concept Development P&L Management
Strategy & Business Planning Account Management Contract Negotiations
Operational Processes Vendor Management
HIGHLIGHTS OF PROFICIENCIES
Knowledgeable in Cvent with five years’ experience; managed meeting site selection, online event registration, event management and web surveys for each event. Managed event reporting as well as collected registration fees and customized event websites.
Recognized for Exemplary Customer Service.
Built strong relationships with CEO’s, CFO’s, directors, vendors and suppliers consistently achieving customer satisfaction while maintaining the highest level of ethical standards.
Known as key contributor on team working towards common goals and worked independently to accomplish revenue goals, improve quality and to exceed customer’s needs.
Developed long lasting relationships with customers requesting me to manage their accounts.
Understanding and interpreting contract nuances and requirements with vendors.
Career Summary
Schneider Electric/Invensys, Inc. (Invensys, Inc. was acquired by Schneider Electric Jan. 2014)
Schneider Electric SE is a French multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management
Sr. Event Specialist 2009-2016
Managed all aspects of event management including accounting, daily operations, marketing, vendor management and staff outsourcing
Assigned to drive the client relationship strategy by assisting them with turnkey services from creative concepts, program management and superior execution resulting in increased ROI
Selected destinations and venues that would reinforce program objectives
Conducted favorable contract negotiations and on-site logistics through final bill resulting in an average saving of 20% per event reconciliation
Highly experienced in executing logistics for multi-site locations in a widely distributed organization
Possess strong communication and people management skills
Planned and executed all types of high profile events for the company for business and social programs
Cultivated existing relationships for repeat business
Shared best practices with internal team in the areas of contracting, BEOs, planning, & billing
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Wyndham Jade 2006-2009
Wyndham Jade provides housing and registration services and technology for conventions, trade shows, expos, and meetings, business travel management
Senior Account Manager
Managed accounts and relevant key relationships ensuring repeat business revenue in excess of $3 million annually
Handled meeting, incentive and event programs for top tier clients such as Staubach Realty, Handyman Connection, Baltimore Sun, Washington Times, Home Interiors, Galderma, Stampin’ Up
Shaped created creative concepts and managed budgets, vendor contracts, billing reconciliation and analysis, client debriefs for conferences, incentives and meetings
Contracted and directed up to 10 on site staffing per event for all programs including work schedules, training and summary reports
Communicated detailed instruction to field, staff and volunteers through interactive on site presentations, written guidelines, and responsive listening
Reconciled event budgets ranging from $500K to $2 million
Invoiced affiliates consistently meeting billing deadlines, account collections and client debriefing
Wrote and implemented new departmental policies and best practices
Planned staff assignments to ensure participant customer service goals were met
Trained and supported new account managers as part of senior team member responsibilities
Implemented online registration programs and wrote creative and descriptive documents detailing program information for participants including agendas, destination information, travel instructions and logistical specifications
American Heart Association 2001-2006
The American Heart Association is a non-profit organization in the United States that fosters appropriate cardiac care in an effort to reduce disability and deaths caused by cardiovascular disease and stroke
Lead Project Manager
Responsible for each project P&L, strategy and marketing direction, logistics, purchasing, volunteer and event management.
Directed each program in multiple functional areas including field staff, volunteer and internal staff
Controlled logistics for the American Heart Association’s 4th largest fundraising event, “Train to End Stroke”, raising approximately $1M per year
Constructed $2.2M annual budget consistently meeting or surpassing fundraising cost goals in marathon programs
Implemented cost reduction strategy resulting in a 20% improvement in Train To End Stroke ROI
Educated field staff, volunteers and team members to meet objectives with written guidelines and program mission through responsive listening and creative presentations
Managed event budgets and reconciled billings, invoicing and analyses by collaborating with key stakeholders
Developed relationships with travel vendors, race directors to ensure seamless event execution
Secured sponsorships from airlines and hotels across the country
Developed departmental policies, processes and procedures
Orchestrated staff assignments to maximize customer service goals
Recruited and managed weekend event volunteers and provided guidance for field staff
Corporate Magic, Inc. 1999–2001
Corporate Magic is an events production company that develops the most distinctive projects and messages in the industry
Producer
Produced meetings and events for Fortune 500 corporations with budgets ranging from $50K to $5M including a 23-day long event
Motivated project teams of 10-75 people in the areas of Audio/Visual, graphics, video and scenic design
Negotiated contracts for keynote speakers and celebrity entertainers
Completed post-event budget reconciliation, invoicing, video edit and distribution
Achieved client and vendor satisfaction consistently through creative problem resolution
Organized travel and lodging requirements for 120+ program staff members
Participated in creative brain storming sessions with design team to develop client presentations
Earlier Positions 1993-1999
Account Manager for GTE Networks Services
Account Manager for Wave Technologies International
Education and Training
Southeast Missouri State University
Certified, Fair Housing Compliance
Certified, Leasing Consultant
Proficient in Microsoft Office and Sharepoint
Expert in industry technology systems Cvent and RegOnLine
American Heart Association Proprietary Management and Interpersonal/Relationship Skills training
Volunteer Experience & Causes
DFW Cocker Spaniel Rescue
Legal guardian of person for non-relative
Assisted Living & Memory Care Court Volunteer
Several Customer Service Awards
References Upon Request
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