Customer Service Administrative Assistant

***** *** ** *

West Point, MS. *****

Cell- 662-***-****

acwele@r.postjobfree.com

May 26, 2016

Dear Human Resources,

After learning of your need to fill a position for an administrative assistant, I am convinced I am well suited for the position. I have over 4 years’ experience in event planning and facilitating and meeting and projects. As the owner and operator of Liberation’s Publishing LLC I organize an annual book fair for my authors. I am solely responsible for the advertising, securing the venue, and securing guest speakers. I have over 15 year in customer service front face and over the phone. I have over 5 year experience with administrative support, my current position with United Furniture involves me with ordering material and products, receiving inventory, tagging and adhering to an inventory system.

My administrative skills are:

Microsoft Office 2010-2015 including Excel and MS Word, AS400, Adobe Photoshop

Event Planning, Marketing through social media.

Full spectrum of administrative task as billing/invoicing, customer care, account management, document preparation, scheduling pickups and shipping material, calling and scheduling appointments

Data entry record keeping

Exceptional customer service presentation

I am confident that I am a great fit for your company. I would love the opportunity to interview for the position. My resume is attached.

Sincerely,

Nicole Mangum

Nicole Deanes Mangum 29680 Hwy 50 East West Point Ms. 39773 662-***-**** acwele@r.postjobfree.com

Objective: I desire to secure the Level II Administrative Assistant position. Liberation’s Publishing LLC January 2009-present

3777 Hwy 50 E West Point MS. 39773

Editor-Writer-Illustrator

Talk with authors to gain insight into their vision.

I use desktop publishing software to layout books.

I use Photoshop to create original cover designs.

Assign an ISBN number and load finished work to Ingram for distribution United Furniture Industries October 23, 2014-presently employed 431 E Monroe St Okolona Ms. 38860 662-***-****

Billing Clerk / Shipping Invoicing

Produce Bill of Ladings using AS400 application system

Maintain accurate shipping records and filing system

Assist in inventory-related activities, such as cycle counts, stock taking, etc Employment plus (APMM) September 23, 2013 through April 29, 2014 140 S Industrial Rd Tupelo MS. 38801 662-***-****

Production Worker / Paint prep

I transported bumpers for storage.

I prepped bumpers for paint.

I performed antistatic air blow to prep bumpers for painting. SITEL Work at Home September 2012 through September 19, 2013 Las Vegas Nevada (HR-Elizabeth Towne) 402-***-**** Technical Support Representative

I provided customer service for a satellite company by taking incoming calls.

I provided technical support to clients calling in with programming or viewing issues.

I also assisted with payments.

Bancorp South Call Center May 2011 through June 2012 West Jackson St. Tupelo MS. 662-***-****

Customer Service Representative

I provided customer service through account reconciliation

I provided help with online banking.

I also upsold banking products such as Credit Card, Personal loans, and Mortgages Express Personnel Services (Navistar Defense) 07/2007 through 7/2008 Production Worker

901 E Mile St. West Point MS 39773 662-***-****

Hudson’s Dirt Cheap 03/2007 through 7/2007

Floor Associate

Hwy 12 Starkville Ms. 39759 662-***-****

Sunflower Foods 03/2006 through 03/2007

Cashier

539 W. Main St West Point Ms. 39773 662-***-****

SITEL 04/2003 through 10/2005

(Formerly known as Service Zone and Client Logic)

Technical Support Representative for Dell, T-Mobile, Gateway, Microsoft 301 Research Blvd Starkville MS 39759 662-***-***** Education

American InterContinental University AA in Business Administration May 2009

West Point High School Diploma June 1990

WorkKeys Level Silver

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