Customer Service Microsoft Office

Jill Winnicki

**** ***** **** **., *********, NC Cell: 732-***-**** - *******@*****.***

Career Overview

Dynamic Administrator / Data Entry Clerk trained in an IT environment that goes above and beyond given job

responsibilities to achieve superior results and maintain company-wide data integrity.

Qualifications

Administrative support specialist Troubleshooting proficiency

Strong problem solver Patient and diligent

Advanced clerical knowledge Microsoft Office proficiency

Excellent communication skills Scheduling

Technical Skills

Skills Experience Total Years Last Used

Microsoft Office 15 2016

Adobe Acrobat 9 2015

CMS (Dashboard, WordPress, SCC) 12 2014

FTP 12 2014

Cross Browser Testing 12 2016

Accomplishments

Increased office organization by developing a more efficient filing system and customer database protocols.

Received merit raise(s) for strong attention to detail, exemplary customer service and team-player attitude.

Preserved an accuracy of CMM levels during 17 years of employment.

Quality Assurance

Ensured quality of software development by adhering to CMM Level 5 standards.

Work Experience

Web Assistant / Customer Support

June 2010 to December 2014

Raven Inc. - Dunellen, NJ

Entered, inspected and verified data for accuracy.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Provided thorough support and problem resolution for customers.

Customer Service / Technical Support

March 2007 to June 2010

ConvaTec Inc. - Skillman, NJ

Maintained nationally recognized end user web site.

Successfully entered data and followed through until closure.

Provided base level IT support to peers.

Successfully established effective systems for record retention by creating database ideas for daily correspondence

tracking.

Host webcasts using Adobe Acrobat Connect Pro.

Verified content on company website was up-to-date and accurate.

Managed questions, phone calls, and online technical issues regarding ConvaTec U.S. products and services.

Maintained composure and patience in face of difficult customer situations.

Technical Administration Support

December 1987 to March 2006

Telcordia Technologies - Piscataway, NJ

Maintained nationally recognized end user web site.

Maintained new Global Sales & Marketing Intranet system and Information Management System's Intranet.

Performed product testing for all web releases of five software systems labs (FireFox, Internet Explorer, etc.).

Maintain source code for quality management system website and product lifecycle website in a development, staging,

and production environment.

Provided Tier II customer service/support handling customer inquiries.

Successfully entered data utilizing the mRTS system following issues to closure.

Verified that information in the computer system was up-to-date and accurate.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Provided base level IT support to company personnel.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Maintained composure and patience in face of difficult customer situations.

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