Human Resources Customer Service
Resume:
Nancy M. Harkness
Walker, MI ***44
616-***-****--phone
616-***-****--work
Objective: I would like a position where I am able to use my computer skills in conjunction with my customer service/people skills. I am able to troubleshoot and problem solve, refer people to appropriate resources and assist families to reach self-sufficiency.
Experience: ACSET/COMMUNITY ACTION DIVISION
Community Service Assistant Grand Rapids, MI
Senior Millage/Senior Meals Driver 2001 to present
Interviewed, assessed, and determined eligibility of clients in need of emergency housing and utility assistance using multiple contract guidelines (MSHDA, FEMA, TANF, and MPSC).
Case managed clients assisted with emergency funding.
Trained ACSET staff to prepare taxes for EITC eligible families using IRS Taxwise software; prepared taxes for eligible tax payers, maintained databases in ACCESS and Microsoft Excel recording statistics of those returns prepared for ACSET and the Kent County Tax Coalition.
As a certified enrollment counselor through Michigan Enrolls, enrolled families in Medicaid sponsored health plans.
Transported senior citizens to medical, dental, and recreational appointments through a Kent County Senior Millage (KCSM) contract.
Created an Excel database and scheduling system to monitor the KCSM Transportation and assist the driver with daily routes.
Created an Excel database to track transportation volumes that served as a monthly report to KCSM.
Enrolled eligible clients and updated ACCESS computer database for the Commodities Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP).
Assisted with and maintained ACCESS database in the distribution of City of Grand Rapids Trash program and determined eligibility.
Delivered meals to homebound senior citizens through the Senior Meals Program (SMP); maintained daily route logs and compiled monthly reports through and EXCEL spreadsheet.
GLT Packaging Grand Rapids, MI
Human Resources/Payroll Administrator 1999 to 2000
Processed payroll through Paychex for 100 to 125 employees on a weekly basis.
Recruited and hired hourly and salary employees.
Implemented new employee orientations.
Compiled and implemented safety programs.
Monitored all employee deductions.
Processed Workman’s Compensation Claims.
Aided Comptroller in monthly financial statements.
Maintained employee files.
Compiled job descriptions for hourly and salary employees
Aided Quality Manager in compiling Human Resources procedures for ISO9001 certification manual.
Holland Home Grand Rapids, MI
Payroll/Accounts Payable Specialist 1997 to 1999
Successfully handled the processing of payroll for 250 to 300 employees on a weekly basis.
Processed accounts payable for two divisions of the organization.
Processed Workman’s Compensation Claims.
Prepared computer input forms, entered data into computer files, computed wages and deductions using a Windows generated program.
Benteler Automotive Grand Rapids, MI
Material’s Coordinator 1987 to 1997
Monitored and issued releases for incoming components used in the production of manifolds. Tracked daily shipment of these components.
Aided in semi-annual inventory.
Human Resources Specialist
Worked with Human Resources Coordinator in hiring and termination procedures.
Interpreted company policies and procedures for hourly and salary employees for QS9000 audits and certifications.
Maintained hourly and salary employee files.
Aided Human Resources Manager and Coordinator with hiring process: pre-employment testing, phone screens and reference checks.
Aided Human Resources Coordinator with new employee orientations.
Payroll Specialist
Tracked daily payroll processes, making certain production supervisors were monitoring employee’s time correctly.
Processed weekly payroll for 500 hourly employees and bi-weekly payroll for 100 salary employees.
Monitored all employee deductions.
Aided Payroll Supervisor in weekly, monthly and yearly payroll tax reporting.
Tracked a labor reporting system on a daily basis for hourly employees.
Aided in the installation and training of payroll/labor data collection system.
Education: Martin Hughes High School Buhl, MN
Diploma
Bemidji State University Bemidji, MN
Associates, Business Administration
Computer Skills:
MS Office 2010 (MS Word, Outlook, Excel, PowerPoint, and Access)
Novell GroupWise
Windows 2007
AS400 Systems
Software Plus Systems
Imaginera Systems
Certifications and Training:
Vita Site Tax Completion: Certification in Beginners, Intermediate and Advanced.
Matter of Balance Certification
Michigan Enrolls Certification
Trained to advanced level in Microsoft Excel
Certification in MIOSHA safety procedures.
Assisted in companies gaining ISO9000 and QS9000 certifications.
CPR Certification.
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