Customer Service Manager

Rick Smith

Jericho, NY *****/ 516-***-**** / ***************@*****.***

Summary

•Expert on-Target Sourcing, High Volume Recruiting providing Pre-Qualified candidates

•Provide full lifecycle technical recruitment, human resources, C2C, C2H, vendor contracts, diversity recruiting, VMO, including Salary negotiation, Behavioral Interviewing, Training, Communication skills, Sourcing of hard-to-find skills, Coaching/Influencing, Campus Recruiting and OFCCP, FLSA, Affirmative Action regulations including DOD, Active, Secrete Security Clearance

Certification

AIRS & LinkedIn & OFCCP & Compliance Certified, HR Professional with a concentration in

Recruiting & Retention for Technology Start-Ups to Fortune 100 companies. My proficiency is in strategic and hands-on executive recruiting and related functions within the Corporate, Agency and On-Campus College University environments.

Applicant Tracking Systems

Taleo, Navigator, iCIMS, Workday, PeopleSoft, SAP-HR, Brass Ring, PC Recruiter, JobVite, Bullhorn

EDUCATION:

Long Island University – C.W. POST Campus, Greenvale, NY

BA, Computer Science

Experience:

Contract (Confidential) January 2016 - present

Talent Acquisition Partner/Technical Recruiter

Confidential – call me will provide you my employers info :

Surpassed Organization goal hiring achievements through talent acquisition in sub region including time to fill, cost per hire, middle level management and leadership talent acquisition.

Decrease average cost per hire by more than $15,000 in 8 months of employment.

Engage with various hiring managers and teams with a focus on being more consultative and strategic the business and raising the bar of recruiting performance.

Provided full cycle technical recruiting for Information Technology and Technology Research

Development groups that included a multitude of diverse skill sets.

Responsible for designing, managing and driving process for a budgeted $300K agency

recruitment effort that lead to the rapid hire of eight critical senior and senior management

Acted as partner, consultant, and advisor to hiring managers by developing and driving strategies recruit talent in a highly competitive market.

Managed ATS (TALEO) effectively reviewing, identifying screening qualified applicants.

Drove sourcing and candidate development including company job postings, internet sourcing utilizing LinkedIn and employee referrals.

Consulted with hiring managers regarding hiring and on-boarding process; provided a high level customer service to hiring managers through quick responsiveness

Goldman Sachs November 2014 – January 2016

NTT DATA Americas

Sr. Talent Acquisition Recruiting Leader

Public Company; 10,001+ employees; Information Technology and Services industry

Having 57,000 professionals more than 35 countries with corporate headquarters in Tokyo.

Hired as RPO to provide an ongoing supply of highly qualified technical candidates to who can join NTT DATA as our w2 employee to then work on site at client locations.

Met and exceeded weekly and monthly on-boarding goals.

Managed all aspects of client and candidate recruiting processes.

Following strict OFCCP, FLSA, Affirmative Action regulations

Extensive staffing, corporate diversity/inclusion, sourcing, pipeline development, candidate and client care, offer negotiation(s), training, and new employee on-boarding expertise.

Hands on with HRIS systems, SAP and Success Factors, MS Office and Navigator

Expert in SAP recruiting, all levels – SAP BI, BW, ABAP, MM, PP, SD

Maximized use of ATS (applicant tracking tools) and web documents to track candidates

Developed strategies to continually improve client services and business relationship

Manage all aspects of new candidate engagement including sourcing, interviewing, offer extension, on boarding processes and related new hire support.

Utilize AIRS techniques to identify new candidates and professional network leads.

Roles Filled/Placed: Core Java, Hibernate, J2EE, ASP.NET, ETL, Angular.JS, C++, CISSP, CCIE, Sales Managers, Weblogic, Business Analyst, PMO, PHP, DHTML, SAP BI, BW, ABAP, MM, PP, SD

EPAM Systems, Inc. February 2014 – November 2014

Talent Acquisition Manager

EPAM Systems, Inc. (NYSE:EPAM), European IT service in the United States, Canada, UK, Switzerland, Germany, Sweden, Netherlands, Belarus, Hungary, Russia, Ukraine, Kazakhstan, and Poland.

Responsible for leading talent search activities for all positions.

Own end-to-end search process including sourcing strategy, talent assessment and offer negotiation.

Lead and inspire high performance from a team of recruiting professionals comprised of Senior Recruiters, Contractor and Freelancer Managers and a Recruiting Coordinator.

Responsible for 6 direct reports, Executive Recruiting and non-employee labor contractors/freelancers across all functions.

Manage relationships with outside search firms to ensure performance cost.

Cultivate strong working relationship with senior executives and HR Business Partners

Deutsche Bank March 2011 – January 2014

Talent Acquisition Recruiting Manager

CGI Group, (Contractor) March 2011 – January 2014

Leading IT services provider with 71,000 professionals in 40 countries

Hired as RPO to provide an ongoing supply of highly qualified technical candidates to who can join CGI as our w2 employee to then work on site at client locations.

Point of contact managing client interaction, collecting new job requirements from the on-site project managers adding the new Reqs# into ATS, then start direct recruiting and disseminating the new jobs to our Approved Vendors in order to accept resumes and make resume submittals.

Supporting 30+ job openings screened all candidates submitted from vendor’s created shortlisted, scheduled interviews and provided offers letters to accepted candidates.

Preformed SKYPE interviews, reference checks & work verifications

Cold called candidates directly to ensure ongoing technical candidate pipeline using research, social networking, outplacement services and online job database information

Following strict OFCCP, FLSA, Affirmative Action regulations

Created pipeline of qualified candidates and provided recruiting metrics reports

Qualified each candidate to determine whether their capabilities match job requirements.

Partnered with hiring managers and extended job offers.

Role Filled/Source: .NET, C#, J2EE, J2ME, CCIE, CISSP, MCSE, VoIP, Infrastructure, Help Desk, Client Services, Customer Service Phone Support Product Marketing, Pre-Sales

Sapient Global Markets June 2010 – January 2011

Recruiter / Sourcing / HR Generalist

Led the recruiting efforts supporting Digital Media E-commerce

Engaged with project leaders and provide a steady flow of qualified candidates for interviews.

Creating new reqs# in ATS, then disseminate the new jobs to the Approved Vendors.

Reviewed and screened all candidates submitted from vendors, shortlisted then scheduled interviews and provided offers letters to accepted candidates.

Preformed SKYPE interviews, reference checks & work verifications

Cold called candidates directly to ensure ongoing technical candidate pipeline using research, social networking, outplacement services and online job database information.

Recruited and interviewed potential candidates for future projects in order to ready to go candidates.

Created pipeline of qualified candidates for future jobs, tracked candidates and provided recruiting metrics reports, weekly, monthly, quarterly.

Sourced, recruited, and pre-screened candidates and then submitted candidates to job requisitions.

Roles Filled/Sourced: SEO Optimization /SEO Analytics, Web UI /UX Design, .NET, J2EE Engineers – Android iPhone developers, HTML5, JQuery, Drupal

State Government, Albany March 2008 - May 2010 COMSYS / Manpower Systems

Lead Recruiter – DOD, Active, Secrete Security Clearance

Support New York State agencies; DOD, DOT, DOE, OCFS, DCJS, DMV, OMH Partnered with on-site account managers providing them with qualified candidates to submit.

Supporting 30+ job openings and provide ongoing technical candidate pipeline using research, social networking, outplacement services and online job database information Sourced, qualified, submitted to job, documented in ATS, set up interviews and extended offers.

Following strict OFCCP, FLSA, Affirmative Action regulations

Managed background checks process, drug screening, as well as completed required reference checks

Conducted technical testing and screening for candidates on Prove-IT and Pre-Visor

Utilized Internet searches, database searches, referrals, third party sub-contracting, college level recruiting, headhunting practices and cold calling to source candidates.

Extensively utilized user groups + Internet search engines, and posted advertisements.

Roles Filled/Placed: Java, ASP.NET, C++, CISSP, CCIE, Product Marketing, Pre-Sales, Application Implementation Bank Managers, Bank Tellers and Enterprise Software Sales Engineers

Bloomberg April 2006 - February 2008

Universal Management IT Systems

Strategic Account Manager

Hired as RPO to provide an ongoing supply of highly qualified technical candidates to who can join UMS as our w2 employee to then work on site at client locations

Grew client business and relationship gaining trust showing performance and delivering.

Interact with project manager, review their staffing needs and provide qualified candidates for interviews.

Daily client interaction, collecting new job requirements from technical project managers, adding the new reqs# into ATS, then start recruiting and disseminate the new jobs to the Approved Vendors.

Reviewed and screened all resumes submitted from Vendors, shortlisted, scheduled interviews and provided offers letters to accepted candidates.

Following strict OFCCP, FLSA, Affirmative Action regulations

Led the recruiting efforts by placing candidates in permanent and contract roles nationally.

Responsible for building an ongoing technical candidate pipeline and online job database

Created shortlists of candidates and provided pipeline for future projects.

Sourced, recruited, and pre-screen candidate submitted to open requisitions and extended job offers.

Utilized Campus Recruiting and Internet searches, database searches, referrals, third party sub-contracting, college level recruiting, headhunting practices and cold calling.

Utilized Internet job search engines, created job-posting advertisements

Conducted thorough technical screening and reference checks for selected candidates.

Negotiated with third party vendors on rate and contract related issues.

Provided feedback and confirmation of resume submittals to vendors and candidates

Roles Filled/Placed: ASP.NET, C#, .NET, Java, J2ME, J2EE, Hibernate CCIE, CISSP, MCSE, VOIP, Infrastructure, Help Desk, Client Services, Customer Service Phone Support

Concepts in Staffing Agency February 2003 - March 2006

Bank of America

Business Development Manager - Technical Recruiter

Provide an ongoing supply of highly qualified technical candidates to who can join CISNY as our w2 employee to then work on site at client locations

Developed partnerships with new clients, offering full recruiting services

Made sales calls and traveled to client sites in order to get new job orders.

Provided clients with qualified candidates for immediate interview.

Qualified candidates then submitted for interviews, while documenting in ATS

Provide background checks, drug screening; completed reference checks, verifications

Filled requirements in all areas of IT and established strong business relationships

Utilized Internet job search engines, created job-posting advertisements

Conducted thorough technical screening and reference checks for selected candidates.

Scheduled with Clients/Account managers for final interviews for short-listed.

Negotiated with third party vendors on rate and contract related issues.

Roles Filled/Placed: Java, J2EE developers and Cisco Infrastructure CCNA CCIE, CISSP, MCSE, VOIP, Call Center, Infrastructure Networking.

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