Customer Service Assistant
Resume:
FELICIA D. MCELROY-HICKS
*** ********* *****, ******, ***** 75241
**************@*****.***
Objective To become a vital team associate in a diverse organization, in which I am able to develop and enhance my skills as well as provide service excellence to both internal and external customers
Profile
More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing administrative activities and functions
Possess solid computer skills.
Excellent working knowledge using Microsoft Word, Outlook, Excel, Evidence Inventory Management System; type 35 wpm
A team player and motivator
Develop plan, conduct audits and variance analyses, process payroll and payroll reports, and maintain/update accurate inventories.
Synopsis of Achievements
Accommodated for assisting in the memorial services of several recent police officers lives lost in the Department
Recognized by the Chief of Police for exceptional work in auditing overtime for 10 top achievers
Proactive planning led to notable increase in morale in the Department
Co-produced – Mr. Cocaine; organized play written by mother for troubled youth, 1989
Employment
Dallas County Community College
Financial Aid Call-Center Agent
Provided financial aid assistance to students regarding their grants, loans, scholarships etc
Provided customer service to all seven-district campuses within the district
Assisted students with verification processes with regards to completing their financial aid packets.
Mountain View College, Dallas, Texas
Financial Aid Department Assistant
Maintains call log; receives incoming calls; assists students with information regarding the PELL grants, loans, scholarships, and balances owed on accounts.
Assists with verification, loan processing and certification issues
Makes outbound calls for follow-ups, regarding all aspects of financial inquiries
Assists with veteran affairs as needed
May 2011-June 2014
October 2010-May 2011
Dallas Police Department, Dallas, Texas
(Eurostaff Temp) Office Assistant
Worked with police officers, detectives, and civilian professionals in the Police Property Unit; responsible for maintaining property and evidence storage for the Department
Provided service excellence to both internal and external customers
Investigated, researched and processed claims related to property and money as well as investigated ownership of unclaimed property and money; prepared letters or advertisement as required
Maintained Escrow Account for the Unit
Scanned, invoiced and updated records to authorize disposals of property and money
Processed and submitted data for refund requests; routed Federal Background checks for firearms; verified ATF Firearm Tracking report
2007-2009
Bank of America, Dallas, Texas
2003-2006
Support Specialist
Liaison between brokers and account executives regarding loan status
Audited loan files for quality assurance
Maintained homeowners’ files, appraisals and mortgage documentation
Prepared files for underwriter’s review
K Clinic, Irving, Texas
Support Specialist
Scheduled patient appointments for workman’s comp and motor vehicle injuries
Provided administrative support such as marketing, attorney referrals, ordered and shipped supplies
Liaison between K Clinic Management and media representatives
Scanned Explanation of Benefits
Prepared billing, scheduled meetings, and responded to correspondence
Verified insurance and collections
Mountain View College
Department Assistant I
Processed applications for student assistance
Processed student applications and entered student data into computer system
Organized briefings and meetings
Assisted with Financial Aid and Pell Analysis reports
2000-2002
1999-2000
Education
El Centro College, Dallas, Texas
1990
Associates in Arts and Sciences
Justin F. Kimball High School
Achichievements:
1988
References Furnished Upon Request
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