Customer Service/ Microsoft Office/Office Administration/Accounts

CHARUMATHI KUMAR

****-*** ******* ******, ***********, Ontario M1B 5J4 647-***-****

******.*@*****.***

ADMINISTRATIVE SUPPORT/OFFICE MANAGEMENT

Mid-level administrative expert with proficiencies in general accounting, financial analysis, and written communications. Expertise in multi-tasking and prioritizing workflow based on business needs. Flexible contributor with proven precision in project management and customer service.

Areas of Expertise & Technical Skills

Administrative Support

Accounting

Finance

Quick Books

Customer Service

Microsoft Office

CRM Dynamics

Data Management

Economics

Training & Development

Problem Resolution

Process Implementation

Professional Experience

DELOITTE, Toronto, Canada August 2015 – August 2016

Client Experience Professional

Administered support to team by creating original correspondence, reports, filing systems, and calendar management. This achievement saved time and exhibited a sense of urgency.

Managed supply inventory, courier dispatch, and confidential information.

Incorporated Microsoft Office to develop professional communications. Incorporated Skype to facilitate inter-office communications from one Deloitte location to another.

Forged relationships with clients and employees to create a productive workplace.

Prepared partner expense reports by collecting all credit card expenses and filing appropriate receipts to accounts.

PARK INN BY RADISSON, Markham, Canada April 2014– August 2015

Client Services

Performed administrative support to staff and enhanced customer experience. Increased customer service ratings by providing exceptional client service.

Trained new employees on proper data processing and navigating the hotel reservation system. Exemplified mastery of reservation system, including educating new employees on payment processing and check out procedures.

Verified transactions and ensured payments were posted accurately. Resolved all payment and reservation issues. Maintained credit reports and validated reports were balanced daily.

Managed arrangements, filing, mail, and correspondence. Implemented processes to minimize wait time for check in using short cuts menus for transactions.

Oversaw guest accounts and ensured accurate payment processing as well as followed up with guests who had payments pending.

Collaborated with colleagues, management, and key industry stakeholders to identify opportunities for improvement and to streamline workflow.

BAYLAAN TECHNOLOGIES, Markham, Canada June 2011 – February 2014

Administrative Assistant

Co-ordinated meetings, events, conference calls, events, and meeting spaces for clients.

Performed data entry, handled incoming customer calls, and resolved issues in a professional manner.

Set up client meetings and collaborated with the marketing team to ensure customers were informed about the software before there meeting with marketing.

Acquired new clients and maintained client database. Created invoices for clients and proactively escalated issues related to billing to the technical team.

Collaborated with the technical team during software upgrades, authored user manuals, and incorporated user-case documents for new versions of software releases.

Incorporated Share Drive and QuickBooks to optimize accuracy of client information. Integrated QuickBooks to prepare vendor invoices and record payments.

Education & Certifications

Post Graduate Certificate, International Business Management

Centennial College, Canada

Master’s Degree, Economics

Mother Teresa Women’s University, India

(Ontario Level: Masters in Economics-ICAS Assessment)

Bachelor’s Degree, Economics

University of Madras, India

(Ontario Level: Masters in Economics–ICAS Assessment)

ACHIEVEMENTS

Recognition by Club Carlson for remarkable Customer Service. Forged relationships with customers and created a positive environment for customers. Achieved high success rates for enrolling guests for Club Carlson Points Card.

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