Technical Project Manager

Jeff Muller, MBA, MSEE

Mantua NJ *****

Objective

A senior Technical Project Manager with experience leading organizations through projects in support of mergers, acquisitions, process improvements, new product development, change management, technology refresh and consulting services. Specializing in (BPM) business process management and system improvements with the goal of reducing costs, increasing profitability and improving customer service levels. A proven business leader providing agile and waterfall Project Management services to external and internal customers using Project Management Professional (PMP) practices and principles.

Professional Experience

Peak-Ryzex Inc. – Columbia, MD

Operations Project Manager, 2011 - Present

Consulting Project Manager, 2007 - 2011

Operations Project Manager

oResponsibilities

Led multi-national, multi-company project team’s integration of acquired companies’ ERP, IT infrastructure, telephony, CRM, business analytics, and business processes.

Conducted gap analysis and created functional requirements for integrating acquired company’s legacy ERP system into SAP.

Managed data integration implementations for vendors and customers.

Implemented B2B portal enhancement to support single click ordering of products and service contract.

Prepared capital expenditure forecasts, project plans, budgets, vendor SOWs.

Managed relationships with domestic and international service providers and consultants.

Implemented field service mileage tracking mobile application, including training, support and management reports.

Created analytics reports which allowed company to recognize financial rewards for meeting SLA compliance contract requirements.

Provided power requirements engineering support for co-location facility plan.

Guided senior management in transitioning project management methodology from waterfall to agile approach.

oAccomplishments

Increased B2B touchless customer transaction rate from 20% to 80%.

Successfully integrated 7 acquired companies, both domestic and international, with no system outages.

Implemented Big Data solutions for acquired companies using Prophix resulting in single MR7 report for entire company.

Lowered infrastructure costs by implementing VoIP phone system for virtual employees.

Consulting Project Manager

oResponsibilities

Manage mobility projects and SAPConsole mobile data collection projects.

Responsible for sales support, project estimating, requirements analysis, resource identification (internal & 3rd party), specifications and financial management throughout project life cycle.

Lead customer requirements analysis resulting in functional requirements specifications and (SOW) statement of work.

Manage project implementation through SDLC from pre-sales support to end user training.

oAccomplishments

Completed 83 store wireless infrastructure rollout for major clothing retailer in 1 month.

Helped PEAK reach its 2007 annual revenue goal by completing major RF implementation for Newell Rubbermaid with very aggressive timeline.

Co-Managed PEAK’s RFID implementation at CHEP potentially opening up a major global market opportunity. Completed 83 store wireless infrastructure rollout for major clothing retailer in 1 month.

Acsis Inc. – Marlton, NJ

Manager, Project Delivery (1998 to 2007)

oResponsibilities

Managed team of 20+ developers and 6 project managers responsible for design of mobile solutions using middleware based data collection systems and supply chain solutions based on SAP and other ERP systems using WM, MM, SD, IM, FI, PP, CATS & PS.

Responsible for full SDLC including pre-sales support, project estimating, requirements analysis, specifications and management throughout project life cycle.

Pioneered PM processes around new web portal based SAP transaction interface and RFID appliance line.

Design, document and support productized approach of first to market RFID (Radio Frequency Identification) appliances.

Provided pre-sales and sales support to clients working toward Wal-Mart and DOD RFID mandates.

oAccomplishments

Helped increase company revenue from $6 million to $28 million in first 3 years.

Increased consultant utilization rate from 55% to over 90% despite relatively flat new sales growth.

Contributed to Acsis being named by Inc 500 magazine as one of the fastest growing companies in America.

Managed the construction of a product demonstration area and portable demonstration platforms referred by top SAP executives as “extremely impressive” resulting in significant impact on closing new business.

Successful implementations at major accounts including Hershey, Sentry Safe, Hawaiian Tropic, Fuji and many others.

Designed & manufactured more than 100 RFID stations used for barcode validation, EPC tag encoding, print & apply, verification and other popular RFID business scenarios.

Co-managed all RFID projects with new project managers to help them learn the technology and establish best practice standards.

Developed interactive DB system to establish pricing models and manage sales/support documentation.

Developed hardware design documents and proposals for RFID and other data collection systems.

Successfully designed, implementation and managed hardware and software solutions on time and on budget for customers like Boeing Helicopters, GE, Wyeth, Tyco Healthcare, Valvoline, DuPont, Coca Cola Bottling Company and World Kitchen.

Checkpoint Systems - Thorofare, NJ

Manager, Repair Center - (5/98 to 12/98)

Project Leader, Wireless Information System – (1/98 to 5/98)

Senior Product Support Engineer – (12/97 to 5/98)

Product Support Engineer – (5/93 to 12/97)

oResponsibilities

Created new electronics repair center including supporting information systems and facility design.

Managed development of mobile information system for field service personnel using Windows CE devices.

Managed application development, hardware selection, carrier selection and deployment.

Identify problems, diagnose cause and determine corrective action for EAS and RFID product issues.

Provided liaison for Field Service, Sales/Marketing, Engineering, Manufacturing, Product Management and contract vendors.

Developed technical documentation/training programs and conduct training classes for field technicians.

oAccomplishments

Reduced average repair time for domestic and foreign customers from weeks to days and virtually eliminated repeat repairs.

Developed custom interface to Oracle and Open Uptime using MS-Access to make data accessible and timely to end users as well as management.

Reduced overall average technician response time from days to hours.

Significantly reduced out of stock occurrences for repair parts.

Develop multimedia information system to assist marketing and sales personnel in product management.

Reduced sales order error rate by half.

Received promotion to wireless information system project leader.

Improved customer satisfaction survey results by reducing repeat service calls.

Reduced average installation time of RF detection systems resulting in increased margins.

Reduced sales order error rate by half.

Received Checkpoint President’s Club award in 1997

Boeing Helicopters - Ridley Park, PA

Sr. Avionics Design Engineer, 1990 - 1993

Avionics Design Engineer, 1989 – 1990

oResponsibilities

Participated in design fully integrated "glass" cockpit in MH47E Chinook and V-22 helicopters providing communication, navigation and aircraft survivability systems.

Designed interface of (COM, NAV, ASE) subsystems to mission computer.

Created functional test documentation and coordinated installation and testing of avionics systems.

Built computer controlled digital test system, providing the ability to test signal conversion interfaces.

Developed engine performance databases using MATLAB and bi-cubic splining techniques.

oAccomplishments

Enabled aircraft to display real time power output of engines which was not possible with previous designs.

Integrated multimode radar which allowed nap of the earth flight capability for rotary aircraft.

Education

Rutgers University - Camden, NJ

Master of Business Administration

Graduated with honors with emphasis on finance and IT project management

Drexel University - Philadelphia, PA

Master of Science in Electrical Engineering

Significant courses included: Digital Signal Processing, Digital Communications, Stochastic Processes, Computer Hardware Design, and Spread Spectrum Communications. Graduated with honors.

Bachelor of Science in Electrical Engineering

Advanced coursework in Digital Signal Processing and Electronic Design.

Skills

Microsoft Project

SAP Project Systems

Business Analysis

Mobility

Infrastructure

Service Delivery

Microsoft Excel

SAP WMS

Forecasting

B2B & B2C

Telephony

International Projects

Microsoft Word

Salesforce

Program Management

Pre-Sales

Disaster Recovery

CRM

Microsoft Visio

Training

Requirements Analysis

eCommerce

Multi-tasking

Salesforce

Microsoft Powerpoint

Product Support

Waterfall

EDI

Operations

Change Management

Microsoft Windows

Gap Analysis

Agile

Quote-to-Cash & Order-to-cash

Cross Functional Teams

Work Breakdown Structure

Microsoft Access

Project Server

Visual Studio Online

Matrix Management

Iterative Project Management

Mobility

Big Data

middleware

Deep Data

Electrical Engineering

System Integration

Agile SCRUM

References

Available upon request.

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