Administrative Assistant Customer Service

Tracey A. Younger

***** ******* **., ****, ***** 77450

Cell Ph. # 832-***-****

E-mail: *********@***.***

WORK EXPERIENCE

Katy ISD August 2007 – August 2015

Seven Lakes Junior High (8/2012-8/2015)

Financial Clerk/Office Staff: Primary responsibility was to maintain school budget, receive and deposit all funds, create purchase orders, order supplies for departments/staff, report sales tax. Generate reports for Principal, department chairs and district offices from district database (MUNIS). This position allows opportunity to work with District Approved and Contracted Vendors, KISD Financial Services, Print Shop and Tech Support. High volume of cash handling was primary function. Other duties as assigned are to assist with technology issues by submitting help desk tickets and maintenance concerns by submitting work orders. Assistant Principal Secretary: First two years Assistant Principal’s secretary. General duties to maintain office activity. Monitor incoming calls; route as necessary. Create and maintain schedules, student files, and staff files. Communicate with parents, students and staff on behalf of the Assistant Principal. Facilitate events and special activities. In charge of ordering supplies for office.

Opportunity Awareness Center/Raines HS/BTP (8/2007-8/2012) Attendance Clerk/Office Staff: Primary responsibility was to maintain all attendance records for OAC, daily and yearly audit boxes. This position is very detailed oriented and data driven. Communication with parents/guardians, students, campuses’ administrators and ESC departments a must. Generate and supply administration with PEIMS reports from district database (ZANGLE). Secondary responsibilities include, but not limited to, receptionist duties, facilitator for maintenance requests for all three schools, monitor TECH Support submissions. Create PR folders for incoming OAC students. Computer usage, RAPTOR, copier, etc. First two years Assistant Principal’s secretary.

Hays Consolidated ISD Sept. 22, 2005 – May 25, 2007 Kyle, TX. Substitute Teacher/Paraprofessional: Substitute for teachers, paraprofessionals and administration staff when needed. Experience included grades pre-k to 12th, SPED – life skills, physical education, front office, secretary and fine arts dept. Responsibilities working as a registrar /receptionist required answering phones, filing, copying, faxing and some computer work. Front office required social skills to meet and greet visitors to school.

Katy ISD April, 2005 – May 2005 Katy, TX

Paraprofessional Substitute: Substitute for teachers’ aides, library aides, and special education aides. Experience included aiding teachers in the everyday curriculum for students. I closely worked with teachers and students assisting in the daily activities.

Compaq Computers Sept. 1996 – May 1997 Houston, TX Documentation Specialist/Temp: Document handler for the engineering department. Required reproducing drawings, schematics and create Mylar. My position was responsible for incoming documents: data entry, labeling and filing. Also, delivery of requested drawings by various engineering departments; domestic and international. This position dealt with incoming phone requests and computer data entry.

Waymire Mortgage Corporation Dec. 1993 – May 1994 Houston, TX Loan Processor/Closer: Setup new loan packages: log-ins, data entry and mail outs. Order various documents from outside entities. Process files for underwriting approval and closing. I kept continuous contact with loan officers, customers and correspondence with title companies, investors and estate agents. My position as a closer required that I create, review and submit closing documentation to title companies and/or investors. I was in charge of coordinating the closing dates of each approved loan package. 1st Texan Mortgage Group, Inc.Sept. 1993 – Dec 1993 Houston, TX Loan Processor: Setup new loan packages: log-ins, data entry and mail outs. Required ordering various documentation for outside entities. Processed incoming mail outs for files and submitted packages for underwriting approval and closing. I kept continuous contact with customers and correspondence with title companies and investors. Commonwealth United Mortgage (Bank United – Wells Fargo buyout) Oct. 1991 – Sept. 1993 Houston, TX.

Post Closer/Document Analyst: Post closing of files to be sold in pools to investors: general shipping of files and ordering of missing documents, for loan packages. I kept in contact with investors, Commonwealth branches, and customer service departments. Logging in of incoming files and distributing them to various departments for processing. Various clerical duties performed for department manager: receiving of branch mail, filing, copying, faxing, answering dept calls and computer data entry of documents received. First Central Mortgage, Inc. Feb. 1991- July 1991 Houston, TX. Loan Processor: Setup of new loan packages: mail outs and order various documents for outside entities. Worked closely with the loan officers. I received and processed incoming documents and prepared files for underwriting submission. Various clerical duties included incoming phone calls, filing, copying, faxing and mailing.

EDUCATION

University Of Houston, Main Campus: BA Psychology/Kinesiology, Current student Associates of Arts: Psychology, Lone Star College, Dec 2013 Diploma: High school graduate Midland Sr. High School (1987 National Honor Society)