Customer Service Representative

Debbie Shaw

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am a hard worker and work well with people and independently. Working on an management team I'm an known to be reliable, personable,responsible and committed . Finally being customer service focused is an challenge and I give it my best .

Skill Highlights

Courteous demeanor

Seasoned in conflict resolution

Active listening skills

Sharp problem solver

Markdown/promotional procedures

Telephone inquiries specialist

Adaptive team player

Opening/closing procedures

Courteous demeanor

Seasoned in conflict resolution

Active listening skills

Sharp problem solver

Markdown/promotional procedures

Telephone inquiries specialist

Adaptive team player

Opening/closing procedures

Work Experience

Manager

March 2015

Simply Fashion - Orlando, FL

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Assisted customers with store and product complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Managed cash stock and inventory balances accurately.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Processed merchandise returns and exchanges. Education and Training

Billing and Coding, 2015

Everest University - Orlando, FL, USA

Coursework in Business Administration and Organizational Development. I am looking forward to continuing college in the future obtaining an AS in Business Administration. 937 west Grand street, Orlando FL 32805

Home: 407-***-**** - Cell: 407-***-**** - *************@*****.***

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