Customer Service Manager

JESSIE BILLY

Plano TX ***** 225-***-**** – Mobile

***********@*****.*** 214-***-**** - Message

OBJECTIVE

Seek opportunities that allow me to continue my career in management level positions that will allow me the opportunity to provide leadership, add value and contribute towards my growth and success.

QUALIFICATIONS

10+ years experience - Typing, 10-Key, Multi –tasking, Detail oriented, Customer Service, Customer Resolution, Management, Switchboard, MS Office, Scheduling, Financial reporting, Expense Reports, Cash Handling, Bank Deposits, Accounts payable/receivable, Purchase orders, Auditing, Security, Heavy machinery (drills, hand saw, forklift)

EXPERIENCE

Food Service Industry, Baton Rouge, LA – 2009 -2013

Manager, Shift Leader, Cashier

Duties:

Management - supervise more than 10 employees during daily shifts; interview, hire and train new employees; performance evaluations, resolve customer complaints; supervise on the job training

Accounting - cash handling, ledger balance, assist and resolve customers regarding monetary inquiries

Administrative - review and monitor daily reports of sales, prepare work schedules

US Army, Veteran, Honorable Discharge

63J Quartermaster Chemical Equipment Repair

EDUCATION

Baton Rouge School of Computers, Baton Rouge, LA

Major: Micro – Computer Literacy

Ascension & East Baton Rouge Parish

Certification: Bus Driver/Bus Attendant

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