Customer Service Manager

MARINDA WILSON-RILEY

**** ***** ***** *****, *********, GA 30253 H: 678-***-**** ***************@*****.***

Professional Profile

To obtain a position to utilize my experience and skills while providing quality service.

Qualifications

Twenty years' experience in Payroll

Strong working knowledge of ADP Experience with ADP

Enterprise Experience with several timekeeping systems,

Kronos, E-Time and Deltek

Experience with ADP Adjustmate Experience with

processing a high volume of payroll for 1,000 plus

employees including International.

Relevant Experience

Successfully transitioned company from use of paper timesheets to an automated payroll system within six (6) months.

Worked with human resources to develop streamlined way to track paid time off. Simplified payroll processing procedure

to increase department productivity. Reconciled payroll processing for the assurance of accurate processing and the

necessary time to ensure employees are paid on time and accurately.

Experience

Payroll Analyst 01/2013 to Current

AMEC Foster Wheeler Alpharetta, GA

Analyzed/Audit the payroll processing procedures (Time and Cost) along with the payrolls processed against the

company billing system (BST) - Supervise one (1) Payroll Specialist and Temporary Employee.

Approx. 5000 employees for Region Developed a NEW procedure for this process Allowed division to correct the error

within the billing system Notified Payroll Processing Team of correction for next pay cycle Supervised Temps and

Audit Team Instrumental in planning and developing of the Time and Cost Conference Lead on the Year End,

Month End and Quarter End Closing Year End - processed all adjustments through ADP Adjustmate, review

W-2's prior to release, confirm all manuals and reversals have been processed within the ADP Quarter End -

maintain all processes for the quarter are complete, review Statements of Deposit, confirm all Credits are true

Credits, process corrections in proper quarter using ADP Adjustmate Month End - properly complete the Time

and Cost Audit for monthly payroll processing for proper allocation.

Special Projects Third Party Sick - Company set up was incorrect which required a move from the Third Party Sick

to regular Earnings

Internal Audit - Lead for Internal Audit which occurred Yearly at different times W-2C

Process - All required W-2C's based on missing information i.e.

HSA, Third Party Sick, Commuter Benefit, etc.

Senior Payroll Specialist 08/2011 to 05/2012

Cooper Square Realty New York, NY

Supervised a team of six (6) Payroll Processing Specialist Processed all Garnishments (Child support, Tax

Levies, State Garnishes) for approximately 1000+ employees Produced Payroll Processing Procedures

Procedure to include all necessary factors for Union and Non-Union payrolls Procedure to set up a new client

within ADP (New Building = New ADP Code) Special Projects Quickview - access for all Payroll Specialist

CD's - many building equals many CD's, condensed to three (3) CD's based on Federal ID #'s System Upgrade

- working in Windows required an upgrade every three months in order to obtain balance to move to a new system

within ADP.

Payroll Administrator 11/2007 to 07/2011

ALM Media New York, NY

Process payroll for approximately 1,000 employees - multi state-timesheets using ADP HR Anytime Developed

Payroll Processing Manual, Customer Service to employees and payroll vendors Payroll reporting which consist

of 10 various reports to Accounts Payable Lead to Upgrade to ADP/HR Anytime Payroll System Liaison to IT

Department Managed all special projects - Supervised one (1) Temporary employee, i.e.

audits, court orders, Union, Garnishment, & Child Support payments.

Senior Payroll Specialist/Tax and Finance/COS 07/2005 to 11/2007

Automatic Data Processing Alpharetta, GA

Accurately processed COS clients tax credits, manual and voided checks, etc.

using Adjustmate Audit all Adjustmate Reports for accuracy i.e.

repairs, W-2C's, etc.

Audit COS Clients Quarterly Wage and Tax Management Report for any and all credits Developed procedure

manual for Tax/Finance Accountability Team for Adjustmate software Assisted Readiness Team to ensure

consistent program versions for quarterly audits for all new clients and identified and facilitate correction where

necessary in a concise and timely manner Built all auditing reports through ReportSmith i.e.

SQL Trained all new members to the Tax/Finance Accountability Team.

Senior Payroll Specialist/Production Team/COS

Assisted with conversions to ADP Payroll software (earnings and deduction codes, pay cycle back-ups, GL

interface mapping, E-Time set-up, running parallel payrolls) Audit and processed payroll for approximately 2000+

employees for accuracy Received and processed all manual./voided checks Process all interfaces i.e E-Time,

HR Suites, GL, etc Process interface for Benefits (Winflex) Professional Customer Service to client employees

through Siebel software.

Assistant Payroll Manager Consultant 10/2004 to 04/2005

New Plan Realty New York, NY

Processed and audited bi-weekly payroll for approximately 600+ employees using ADP Supervised HR

Administrator's input into ADP integrated HRP System ensuring the accuracy Managed ADP Client Service

case load ensuring we received accurate information Developed and formulated all management reports for each

Head of Department Assisted Payroll Manager with Year-End process up through the distribution of all W-2's

Worked closely with Payroll Manager for the implementation of Kronos Timekeeping System Rolled out training to

employees and customer service for Kronos.

Payroll Manager 08/2003 to 10/2004

Crunch Fitness New York, NY

Managed bi-weekly payroll for 2000+ employees (In-House System) Developed Payroll Processing Procedure

Manual Assisted with the conversion of new timekeeping system, Kronos Managed Transit Check Program

Managed all special projects, i.e.

audits, court orders, etc Managed a staff of two (2) Processed and audited Sales Commission.

Assistant Payroll Manager Consultant 01/2003 to 08/2003

New Plan Realty New York, NY

Processed and audited bi-weekly payroll for approximately 600+ employees using ADP Supervised HR

Administrator's input into ADP integrated HRP System ensuring the accuracy Managed ADP Client Service

case load ensuring we received accurate information Developed and formulated all management reports for each

Head of Department Managed Auto Allowance Program Assisted with the development with the Payroll

Procedure Manual Created an Audit Package used for training, i.e.

Headcount, turnover, salaries Customer Service for all employees within 24 hour turnaround.

Skills

Accounts Payable, ADP Payroll, Auditing and Balancing, Benefits, billing system, Clients, Customer Service, Finance,

General Ledger, HR, Internal Audit, Kronos, Access, Excel, Microsoft Office, Outlook, PowerPoint, Windows, Word,

Enterprise, Payroll Processing, processes, repairs, reporting, Sales, Siebel, SQL, SQR, Tax, Upgrade, Year-End,

W-2's

Education

University of Phoenix

Major: Accounting

Degree: Associate Degree - 2007

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