Mark Christian L. Castro
Hamdan St. ● Abu Dhabi (UAE)
T: +971-**-******* ● E: **********@*****.***
OBJECTIVE: To contribute my knowledge that could be utilized in line of my profession and to gain more experience by means of being a part of your company.
HIGHLIGHTS OF QUALIFICATIONS
2 years’ experience as a Store Keeper
Over 2 years’ solid experience as a Document Controller
Almost 2 years’ experience in Technical Support
Excellent knowledge of administrative and clerical procedures
Highly skilled in Microsoft application
Answers incoming inquiries and request for service calls
Able to handle difficult clients tactfully
Highly skilled in preparing daily activity
Setting up project filling systems
Bilingual: English and Tagalog
PROFESSIONAL EXPERIENCE
Noor Al Sahara General Contracting LLC – Abu Dhabi, UAE
Store Keeper (June 2014 – June 2016)
Maintained store facilities to ensure smooth functioning
Made arrangements and placed for new stock and supplies whenever necessary
Responsible for upkeep for various appropriate records of materials received.
Monitored the functioning of store equipment and reported problems and failures to the supervisor
Reported to store manager on a regular basis regarding the need/demand of items so that the future orders could be place accordingly.
Maintained the budget of all the expenditures incurred and presented same to store managers.
BDO Universal Bank – Manila City, Philippines
Document Controller (May 2011 – Jan. 2014)
Coordinate all activities related to the Document Control procedure, including technical documents and commercial correspondence.
Generate the various document control reports as required.
Input document data into the standard registers ensuring that the information is accurate and up to date.
Makes sure that controlled copies of latest approved documents are given to appropriate staff.
Maintain updated records of all approved documents and their distribution clearly.
Maintain the files and control logs as required by the project
Secure documents under safe custody without any damage or deterioration with easy traceability.
PLDT - Quezon City, Philippines
Technical Support Representative (Feb 2009 – Aug. 2010)
Provide excellent customer service solutions to users pertaining to PC technical problems
Provide clear inbound communication through telephone technical support
Identify the problems of the customers quickly and precisely
Able to give clear and concise instructions and must have good customer service orientation
Sets appointments, logs events, and data regarding customer complaints
EDUCATION
STI College of Novaliches – Quezon City, Philippines
Bachelor of Science in Computer Science (Graduate) – May 2011
• Major: Hardware and Software / Programming
COMPUTER SKILLS
Knowledgeable in Network Installation like router and modem
Security administration port security on switch and IP security on Router via Access list
Familiar with web technology HTML,CSS,ASP,PHP and SQL
Preparing monthly work status report and updating technology specific documents
Documentation of all the work done using Excel and MS word.
Knowledgeable in Computer Networking (such as cross and straight cable)
Installed and configured workstations for IP/IPX based LAN
Installing, configuring and administering network technologies
Network processing, centralized and distributive network connection
Troubleshooting of Computer hardware related problems such like UPS, SMPS, Printer and Drivers.
Managing and Maintaining the Servers, PC’s, Routers and Switches.
Computer literate with speed typing skill (55wpm)
Knowledgeable in computer application internet
Knowledgeable in Installing software, loading and uploading
Troubleshoot hardware and software problems
Proficient on operating system like Windows 7/2000/ XP
Adobe Photoshop, Illustrator and CorelDraw
PERSONAL DATA
Nickname : MC
Civil Status : Single
Height/Weight : 5’9 / 140 lbs
Date of Birth : Nov. 4 1987
Age : 28
Nationality : Filipino
Visa Status : Visit Visa
Visa Expired : Oct. 30, 2016
Mark Christian L. Castro .
Applicant