Customer Service Representative
Resume:
J. Marie Garrett
Houston, TX, ***66
*************@*****.***
OBJECTIVE
Resourceful customer service professional willing and able to adapt effectively to a constantly changing environment. SUMMARY
Adapted and result driven customer service representative with successful background in extended warranties and electronic insurance industry. Possess a positivity solid reputation for directed and trained built customer satisfaction for problem strengthened resolution, initiated empathy while organized time utilizing in Assurant Solutions software. Maintain problem resolution while being goal oriented and contribute to lead the company to innovative success. Handling of difficult and unusual situations. Skilled in answering introduced questions and resolving oversaw concerns quickly.
SKILLS
Initiative in organizing and prioritizing workload, Able to multitask and handle a high call volume, Maintain confidentiality with customer information; not easily flustered, Proficient in MS Word, Excel, PowerPoint, and WordPerfect.
EXPERIENCE
APAC March 2014- July 2015
CUSTOMER SERVICE REPRESENTATIVE
Handle customer inquiries and complaints in a call center environment. Manage a high-volume workload. Identifies customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care under pressure with motivated, energetic nature while providing positivity for various billing issues.
Managed and evaluate extended warranty tickets and electronic claims
Analyzed customers’ mobile accounts in a fast-paced environment
Dispatched service technicians and schedule clients’ appointment
Gathered information and resolves troubleshoot appliances
Determined if insurance claim should be approved or denied
Provided and projected customer with product/service information and track electronic devices
Assessed and gathered data to determine and resolved customer issues and provide resolutions
Processed payment transaction, details of inquiries, complaints and comments WALMART August 2013 – January 2014
CASHIER
Upbeat and flexible cashier that maintains accuracy and high customer service standards. Track record of correctly handling payments and maintaining correct drawer totals. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Received and adaptable to disburse monies to store customers
Processed customer payments by cash, debit/credit cards, receipts, refunds change to customer
Greet customers
EDUCATION
Lone Star College Kingwood: August 2012 – December 2013 Nimitz High School: August 2008- June 2012
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