Manager Customer Service
Resume:
Robert Ventura
Pomona, CA ***66
909-***-**** home **************@***.*** 909-***-**** cell
Career Summary
More than 20 years of progressive management experience in operations, P&L, and sales fields. Proven ability to develop and handle highly successful departments and groups; Familiar in managing department and company functional divisions, including safety, human resources, driver services, and technology implementation. Effective at creating and implementing policies and procedures, adept at building partnerships and driving operational excellence. Outstanding presentation, motivation, and communication skills. Demonstrated proactive leadership in driving process improvements, change management, and profile growth. Have understanding of business financial metrics and importance of employee morale and productivity, exceeding customer expectations.
Highlights of Qualifications
Management and Operations, Budget Control and Implementation, Special Events Coordination, Outstanding Customer/Vendor Relations, Time Management, Prioritizing, Superior Interpersonal Skills, Articulate Oral and Written Communication, Leadership and Teambuilding, Highly Organized and Strong Analytical Abilities, Able to multi-task in fast paced environment, 10 years Terminal Mgr. LTL and TL, 2 years In Pricing and Design, 5 years in Dedicated Logistics, LTL, and TL sales, 3 years tanker experience. - Smith System Certification
Technical Skills
Word, Excel, PowerPoint, AS400, Roadnet, WMS, TMW, People Net
Employment History
2016 – Present CHEP Pallets Solution / Transportation Manager – Riverside, CA
Key Achievements:
Summarize and analyze key operational metrics on a daily/weekly basis
Provide analysis of current transportation and operations practices to determine process and cost improvement opportunities.
Provide customer service support to the entire company to meet service requirements
Identify areas of opportunity to cut cost without jeopardizing service
Resolve service failures and help implement process for continual improvement
Work with customer service, pooling, warehousing operations, sales, and service center to resolve issues and solve problems regarding transportation.
Input/create daily orders, daily dispatching and routing of drivers.
2015 – 2016Legacy SCS / Terminal Manager – Fontana, CA
Key Achievements:
Manage and provide general supervision of all warehouse and transportation staff
Leading the mentoring, training, and development of Associates
Responsible for leading and executing KPI’s; identifying key customer issues
Maintain department standards for productivity, reliability, and accuracy
Actively supports and participates in Safety Program and Best Practices
2011 – 2014 Andrews Logistics Inc. / Operation Manager – Compton, CA
Key Achievements:
Developed program to generate revenue from waste oil and material
Improve tire wear and performance to reduce costly repairs
Negotiated 3% fuel rebate program
Responsible for daily payroll, billing, accounting, and dispatching/schedule drivers.
Managed safety/maintenance program (BIT), knowledge of regulatory standards.
Available and active off duty 24/7 to respond to urgent and emergency situations.
Maintain annual operating revenue at 38%.
Tanker knowledge and experience. Responsible maintenance for all trucks and tankers.
2009-2011 Atlant USA Inc / Logistics Manager – Compton, CA
Key Achievements:
Daily planning of all transportation warehouse resources and activities in relation to company objectives and set targets. Maintained food industry inventory, some temperature controlled.
Constantly evaluate workloads, coordinate assignments, and redistributes duties and to review, develop and implement policies and procedures. Inventory Coordinator.
Manage work activities and schedules of driver team members. Actively monitors driver team member morale, driving record, HOS, safety, and effectively motivates team members
Created Process for dedicated routes, reduced miles and hours.
Successfully reduced labor to cost by reducing overtime in first 3 months.
2003-2008 National Freight Inc. / Terminal Mgr. – Chino, CA
Key Achievements:
Turned non profit region to profitable in first full year
Grew driver count 44% through retention and morale building
Reduced terminal expense by conducting safety meetings and orientation
Supported Sales by generating new business from past customers
Successfully passed all BIT and safety inspections
Steadily maintained excellent KPI expectations
Successfully managed pop up fleets in various parts of the region accounting for increased revenue, improved O/R, improved driver pay and retention
1993-2003 Complete Logistics / Project Mgr. / Account Mgr. / Central Dispatcher – Mira Loma, CA
Key Achievements:
Trained supervisors and workers for site specific accounts in warehouse and transportation
Reduced customer transportation cost through analysis and implemented new schedule
Trained regional offices on new computer software programs
Coordinated special events for customers
Grew customer base by 3 percent by gaining new customers in dedicated transportation and warehousing
Instrumental in company transfer; secured customer base through transitional period
1979-1993 Carrier Air - SCACD / Warehouse Mgr. / Transportation Mgr. – Industry, CA
Key Achievements:
Instrumental in removing the union and maintaining positive work environment
Became certified instructor for forklift certification
Effectively managed and administered a budget for 24 million dollar inventory
Reduce transportation cost by selecting and managing 3rd party provider
Negotiated lease agreement for company trucks and trailers
Served on the company Quality Plus Committee
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