Customer Service Assistant
Resume:
CRYSTAL
SLAUGHTER
Administrative
Assistant
**.***********@*****.***
Humble, TX 77338
Laxton Law Prior Experience
02.2016–
08.2016
Paralegal
Assisted with preparation for trials, hearings, deposition and negotiations. Responsible for arranging, scheduling and preforming client interviews. Conducting research for the firm on every issue to build strong cases. Interacting and negotiating with insurance companies and/or attorneys for demand packages, claim settlement and dispute resolution. Maintaining attorney’s calendars – conference calls, scheduled appointments, court appearances, mediation, depositions & hearings.
Collecting case-related police reports, medical records and other supporting evidence.
Contacting clients and provided them updates regarding case, answering client queries and assisting clients with providers, property damage claims, and resolving client & adjuster PIP issues.
Bunzl
Distribution –
Houston
05.2014–
09.2015
Administrative
Assistant
Handled calls and promptly forwarded to the appropriate person among 65 employees.
Updated and maintained all cost increases, preforming periodic analysis. Prepared and maintain records, databases and invoices. Composed documents such as correspondence, memos, emails, and prepared a minimum 3 reports weekly for management.
First point of contact for customers, clients, drivers and vendors. Assisted the customer service representatives, sales team and logistics departments. Maintained the incoming and outgoing schedule for the logistics department, coordinating trips to ensure multiple stops were made each time. This saved the company approximately $29.50 per truck per day
A Better
Process 05.2013–
Civil 03.2014 Processer
& Manager
Statewide
Department
Supervised, hired, fired and trained of new employees, ensuring attention to detail and adherence to company policy.
Preformed periodic compilation of data and stats to maintain quality. Conducted extensive research on defendants to assist with case preparation. Account Payable and Receivables.
Supervised up to 10 employees.
Prepared affidavits and E-filed for all 67 counties of Florida. Created all official company documents and correspondence. Point of contact for all process servers that were employed by A Better Process. Kacal, Adams
and Law
12.2006-
06.2012
Administrative
Assistant
Composed letters informing defendants of impending lawsuits; while maintaining the utmost compassion and discretion.
Manage and service a multi-line phone system.
Purchased and maintained office supplies; careful to adhere to budgeting. Responsible for making domestic travel arrangements via Internet, resulting in a net saving of $175 - $250 per trip.
Responsible for attorney’s calendars – conference calls, scheduled appointments, court appearances, mediation, depositions & hearings. 2000 – 2002 Providing San hospitality Jacinto College arrangements Education Skills - Paralegal as requested Studies, by Associates staff. Degree. Management Internet Research
Computer Skills -
Word, Excel, AS400,
Adobe, Outlook
Multi-Tasking
Creative Problem Solver
Multi-Line Phone System
References available upon request
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