High volume manager
Resume:
Terri R. Dickerson
****************@*****.***
Torrance CA 90501
-PROFESSIONAL SUMMARY AND JOB OBJECTIVE-
Professional with extensive history (over 10 years) in both retail and restaurant management. My compassion for others lead me to become a Certified Nurses Aid. I’ve immensely enjoyed working with the elderly population as a CNA but the birth of my grandson brought me to California at which time I became a full-time child care provider - from infant through toddler years. Now that he’s in school I’m seeking full-time employment within a company with room for advancement.
-PERSONAL STRENGTHS-
Extensive management history in both the retail and restaurant industry
Excellent customer service skills
Success even under high-stress and high-volume
Highly organized and detail oriented
Enjoy working with the elderly population and children
-WORK EXPERIENCE-
06/12 – present: Self-employed (Torrance, CA)
Child Care Provider: Full time care provider for infant through toddler years. Now working part-time since child attends school.
2009-2012: Brookdale Senior Living (Austin, TX)
CNA: CNA in assisted living facility. Distribute medications, care provider, monitor, observe and document resident behavior.
2009-2010: Westminster Manor (Austin, TX)
CNA: CNA in a skilled nursing facility. Distribute medications, care provider, monitor, observe and document resident behavior.
2006-2008: Site Oil/Circle K (St. Louis, MO)
Store Manager: Oversee store management, daily operations, cash control, inventory staffing, increase sales, loss prevention, meet and exceed company standards.
Highlight: Managed high volume store, reduced shrinkage from 5% to 1% in 30 days.
2001-2006: St. Louis Galleria, General Growth Properties (GGP) (St. Louis, MO)
Project Manager (2003-2006): Manage 3 shifts of general cleaners (porters) and floor technicians to maintain cleanliness of mall’s appearance (interior and
exterior). Assist Operations Manager with store closings, relocations and
re-openings. Interact with contractors on store remodeling. Assist
Marketing Department with special events.
Highlights: Rated #1 for overall appearance on cleanliness in 2004.
CONTINUED - St. Louis Galleria, General Growth Properties
Director of Atrium Food Court (2001-2003): Manage staff of employees with special conditions on opening/closing the food court as well as maintaining
cleanliness and safety (tables/chairs/floors) of atrium. Created reward program for staff as well as worked with job coaches for employees. Also assisted restaurants and provided customer service during all hours of operation. Assisted in quarterly performance of food and safety inspections for mall restaurants tenants. OSHA Safety Certified.
Highlights: Rated one of the best food courts to dine on the basis of cleanliness and service by GGP, customers, and tenants. First year served 37,000 on budget control. Promoted to Project Manager in 2003.
1998-2001: Athens Café (St. Louis, MO)
Manger: Performed all opening and closing functions of restaurant
operations including staffing, scheduling, daily sales reports, deposits,
payroll, customer service, food preparation and inventory control.
Highlights: Athens Café was ranked number one in volume and sales for
The Galleria Atrium on numerous occasions.
1996-1998: Southland Corporation, 7-11 (St. Louis, MO)
Interstate Texaco, Warening Oil
Manager: Performed all store manager duties including customer service,
proper staffing, inventory control, remodeling and cleanliness.
1992-1996: One Price Clothing (St. Louis, MO)
Store Manager: started as assistant manager then promoted to store manager. managed high volume store comprised of clothing and accessories, customer service, managed inventory and displays, managed staff and payroll, increased daily sales.
1985-1992: Wal-Mart (Cahokia, IL)
Support Team (management): started as sales associate promoted to support team management. Greet and assist customers, locate products and confirm pricing, maintain product organization and presentation standards, monitor inventory, answer customer questions about policies, manage and support staff.
-REFERENCES AVAILABLE UPON REQUEST-
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