Customer Service Data Entry
Resume:
Christine M. Armer
Pearland, TX 77581
************@*****.***
Career Objective
Desire a position utilizing organization, interpersonal and communication skills to secure a position leveraging strong customer service and relationship building skills while utilizing over 10 years of business experience. Seeking employment in a career position where my professional experience and expertise will benefit your clients and be regarded as wealth to the organization.
Summary of Qualifications
15 plus Years – Customer Service; 10 Years - Data Entry
10 years – Accounts Receivables/Accounts Payables experience
5 years MS Excel experience
Strong problem solving skills, excellent customer service
Highly organized and analytical
Exceptional communication & listening skills
Ability to work well in collaborative relationships with minimal supervision
A positive attitude in a team environment, enthusiasm and a passion for excellence.
Computer Skills
Microsoft Word, Excel, PowerPoint, Outlook
AS400, ASIS, Leads, SAT, CMS, Jenark, Citrix
PeopleSoft Financial, ACT and Peachtree Accounting
TNET, Silverlight, and ACCESS
Experience
CCMC - Desert Mountain Masters Association July 2014 – May 2016 Receptionist / Customer Support Representative
First point of contact and voice of the association, greeting callers and visitors, providing information regarding the association and the services it offers
Answer incoming calls, process requests for eGo tags and portable transponders, issue mailbox keys, run invoices and statements, receive payments, enter and update owner information in CMS Jenark databases
Worked with several different MS Excel Spreadsheets for 4 different departments and to keep projects organized.
Review, update and assemble new owner packets and schedule orientations
Assist with design review process, interact with homeowners, architects, builders and real estate agents, process design review applications and related mailings, distribute board meeting and fee schedules, maintain design review files
Maintain conference rooms, schedule handyman appointments and work orders with appropriate follow up calls
Pride Staff – Contract Assignment July 2013 – February 2014 Pegasus -Customer Accounts
Customer Service related activities, including Accounts Receivable and Accounts Payable
Received checks from Chase Bank each day, printed packets, bar coded and scanned all documents
Emails to/from customer representatives updating them regarding status of account
Extensive use of Excel, Word, Outlook, creating multiple spreadsheets each day relating to each account
General clerical
Loan Resolution Corporation June 2012 – July 2013
FHLMC- Bank of America Asset Manager/Negotiator/ Deed In-Lieu Specialist
Partnered with real estate agents, homeowners, and attorneys to facilitate the logistics relating to short sales and/or or a deeds in-lieu of foreclosure
Provided supervisory advisors with timely, complete, knowledgeable and responsive communications via MS Excel Spreadsheets.
Ensured that all parties were thoroughly prepared for the short sale or deed in-lieu process
Requested and maintained investor-required and/or reviewing documents, quality checked for accuracy and compliance including, but not limited to listing agreements, purchase contacts, HUD-1’s, 450T’s, articles of organization and approval letters.
Managed a pipeline of 40 or more short sale/deed in-lieu applicants
Updated homeowners/assigned agents on file status (approximately 20 outbound calls per day)
Submitting offers for approval per investor guidelines
Headway Corporations- Genworth Financial May 2011 – December 2011
Accounts Receivables - Contractor
Processing existing account requests for contributions and assist with termination requests
Satisfying advisors with timely, complete, knowledgeable and responsive communications regarding requests that are not in good order
Worked as a team player
Created financial spreadsheets to supervisor of all investment accounts and current progress
Always striving to meet or exceed service standards.
Working as a self-directed problem solver with focus on execution, accountability and ownership.
Assisted with training cross-functionally in various operational tasks
Worked with Mutual Funds, IRA’s, Investment Accounts, and Individual Retirement Accounts
Redflex Traffic Systems Jan 2009 – Aug 2010
Customer Service Specialist
Answered in-bound calls in support of customer needs conveyed in a step-by-step and reassuring manner
Handled a high volume call center relating to questions and concerns regarding violations and related issue resolution
Data entry regarding driver details
MS Excel spreadsheets on all violations, payments, and discrepencies.
Processing for violators in several cities
Research regarding payments problems and plate issues
Assisted in the training of new customer service associates
References
Available upon request
Contact this candidate