IT Professional
Resume:
Robert L Potthoff Jr.
*********@**************.***
**** ******* **** ****, ********** IL 60538
Home: 630-***-**** - Cell: 331-***-****
Career Overview
Infrastructure Engineer with 30+ years of experience in designing, implementing, customizing, upgrading and migrating VMware and Microsoft products in both small and large scale environments.
Technical Skills:
Active Directory
Microsoft Lync
Antivirus software
Microsoft Office 365
Backup Exec
Microsoft Operating Systems
Computer Aided Manufacturing
Microsoft SharePoint
Computer Numerical Control
Microsoft SQL Servers
Data Center Systems
Patch management
Infrastructure Design and Development
Peripheral Hardware
IP Phone Systems
Proficiency in TCP/IP protocols
Microsoft Certified Professional
Vectric Aspire
Microsoft Exchange Server
VMware Infrastructure
Strengths:
Robust analytical skills
Excellent problem solving skills
Strong collaborative skills and team player
Excel in system optimization and performance tuning
Responsibility for testing and problem resolution
Accomplishments:
Moved company subsidiary from 60% virtual to 95% via VMware, Office 365
Managed IT Department relocation
Implemented critical core banking software upgrade
Developed business continuity plan using VMware's SRM and CommVault and Veeam
Work Experience
Owner/Designer - CNC WoodDesigns, Co. – Montgomery, IL
June 2013 to Present
Design and produce custom woodworking projects on a Legacy Artisan CNC system
Create and market custom writing utensils
Produce projects for non-profits such as churches, Boy Scouts and American Legion
Infrastructure Engineer - Evangelical Lutheran Church in America Chicago, IL
May 2010 to April 2014
Supported the Mission Investment Fund doing day to day desktop support, which included add, change, move and installation of banking software, the daily, mid-day and nightly processing of the Mission Investment Funds customer accounts, using OSI Banking software
IT lead in the MIF's change to Jack Henry Banking Software systems
Created and supported VMware servers
Accountable for the email system including adding users, patching, installing updates and troubleshooting issues
Responsible for backup system (CommVault) which included configuring backups for all servers in the datacenter, exchange database backup, brick level email backup, Microsoft SQL server database backup, patching, installing service packs and troubleshooting
Administrator for Microsoft Lync 2013 implementation and support which entailed, problem resolution, configuration of response groups, voicemail setup, Polycom IP phones and day to day operations
Lead the move of IT from one floor of the ELCA building to another making sure all wiring and desk placement was done to plan
Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security
Administered application stacks and executed performance tuning
Maintained security, backup, and redundancy strategies
Assisted with designing information and operational support systems
Identified departmental needs and made suggestions regarding technical direction
IT Manager - FETCO Inc. – Lake Zurich, IL
October 2008 to November 2009
Manage day to day IT operation, helpdesk, and phone system for medium sized manufacturing facility
Create and maintain budget for company IT operation
Assess new technologies and determine viability within company
Maintained security, backup, and redundancy strategies
Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security
IT Manager - Access Technologies – Naperville, IL
January 2000 to October 2008
Design and implementation of small to medium LANs
Installation of Microsoft Great Plains, Microsoft CRM, Microsoft SharePoint and Microsoft Exchange
Administration of client LANs and WANs, systems testing using Microsoft Virtual PC/Server, VMware's Server/ESX/ESXi and Player
Designed and setup of disaster recovery plans
Run day to day operation of company's IT department
Consultant - Caprel Computer Services – Hinsdale, IL
September 1997 to January 2000
Desktop support, troubleshooting LAN and remote access connectivity problems, hardware repair and replacement
Team leader for the site survey done for the Windows 95 rollout at McDonald's corporate headquarters, traveled to regional offices for rollout
Worked from company headquarters doing small to medium LAN and WAN design and installations
Provided technical sales support to sales team
Education
Computer Learning Center – Chicago, IL
Computer Science, COBOL, Basic Programming
Certifications
A+ CompTIA Certified, CompTIA A+ Subject Matter Expert
Great Plains Certified Installation Specialist
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