Customer Service Office
Resume:
Union city, GA *****
770-***-**** Cell
770-***-**** Home
***********@*******.***
SHANTILLA ARNOLD
CAREER SUMMARY
A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.
SKILLS & ABILITIES
Possess great physical strength and agility
Able to work autonomously or with a team.
Detail-oriented with extraordinary problem-solving skills
Ability to cope and work under pressure.
Knowledge of AS400
Good in calculating numbers, and interpreting purchase orders and invoices
Skilled in receiving, billing, shipping freight maintaining and tracking inventory
Experience in organizing inventory to maximize store space
Ability to cope and work under pressure.
Good written and verbal communication skills.
Ability to multitask and manage conflicting demands.
Ability to prioritize tasks.
Excellent typing speed and data entry skills
Effective communication and interpersonal skills
Expert in wrapping, boxing, labeling and maintaining logs
Comprehensive knowledge of Microsoft Word, Outlook, Excel and Access
EXPERIENCE
UPS FREIGHT
Administrative / Dispatch Assistant
November 2013 – Currently
Administrative Duties:
Maintain an electronic and hard copy filing system.
Handle incoming calls
Process Shipper, Load, & count
Edit Bill of Lading
Process Overages, Shortages, and Damaged Claims (OSD)
Provide training and orientation for new staff.
Coordinate and arrange repairs to office equipment.
Schedule meetings and preparing agenda.
Handle customer complaints or directed them to appropriate department.
Organize travel & accommodation arrangements.
Resolve administrative problems.
Supervise other clerical staff.
Conduct research on behalf of managers.
Schedule and delegating administrative tasks.
Bill delivery orders and contact clients with outstanding accounts
Assist HR with payroll using the ATA payroll system.
Dispatch Duties:
Arrive, empty, unload, reload of all incoming trailers into proper doors
Responsible for t-conning loads to obtain delivery to the proper destination Coordinate with driver’s /driver teams to send them to appropriate jobs.
Monitor traffic conditions.
Operate in compliance with DOT standards
Provide detail logistical instructions to other dispatchers.
Maintain records related to delivery and customer receipt.
Record keeping of mileage, fuel used, repairs made and other delivery-related expenses.
Coordinate the daily operations of drivers.
Develop strong working relationship with drivers.
Input daily trip information into computer systems.
Informed drivers the safest and quickest routes to take.
Bill rails through Union Pacific, & Norfolk Southern website
Maintained Drivers logs
GK SERVICE
Customer Service Rep
May 2009 - November 2013
Maintained direct contact with customers before and/or after the sale.
Supported sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Responded to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Responds to customer inquiries.
Worked with various departments to meet maintenance services sales goals.
Worked with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Resolved production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Completed special projects and other duties as assigned
WAL-MART
Sales Associate Lead
September 2004 - May 2009
Ensured that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
Cultivated successful relationships with retail customers. Completed each transaction in a quick, efficient & accurate manner. leaned shelves, counters, and tables.
Trained new office staff.
Greeted each customer that comes into the store in a warm manner.
Implemented all visual merchandising standards.
Watched out for loss prevention through leakage and theft.
Responded quickly and professionally to customer concerns or complaints.
Used suggestive selling techniques to increase up sale.
Served multiple customers in a short period of time.
Carried out re-merchandising, display, price markdowns duties.
Received store deliveries.
Created and maintained long-term relationships with regular customers.
Assisting in all store administrative tasks.
Occasionally opened and closed the store.
Adhered to all store retail policies and procedures.
EDUCATION
Devry University Online
Bachelor's Degree in Business Administration & Management
In progress
REFERENCES AVAILABLE UPON REQUEST
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