Data Entry, Customer Service Care

CHARLIE HOLSEY

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Home: ***-***-******** ***-**** s *************@*****.***

ADMINISTRATIVE PROFESSIONAL

Focused on Customer Needs / Detail Oriented / Able to Manage Multiple Tasks

Offering over 15 years’ experience providing administrative support in various industries to include government, healthcare, and finance. Over 5 years’ management experience. Interact easily with people of diverse backgrounds, cultures, and possess excellent interpersonal relationship skills. Resourceful and analytical nature results in improved operational efficiency. Adept at making decisions and multi-tasking during fast-paced and stressful situations. Fast learner, eager to take on new challenges. Core strengths encompass:

Administrative Support

Problem Identification & Resolution

Accounts Payable / Receivable

Scheduling

Data Entry

Communication Skills – Written & Verbal

Training & Supervision

Time Management

Documentation / Record Keeping

Office Machines

Business Correspondence

Organizational Skills

Computer Skills: Microsoft Windows, Word, Excel, PowerPoint, Access, Publisher, and Outlook, JAVA, Onbase Client, OmniTrack, Event Tracker, SIRS, MMIS and Internet Applications; Solid typing and data entry skills (10,000 kip with accuracy).

PROFESSIONAL EXPERIENCE

GA DEPARTMENT OF LABOR, Atlanta, Georgia 04/2012 to Present

Accurately and efficiently perform data entry duties for the WOTC (Work Opportunity Tax Credit) Unit utilizing both PC and mainframe computer.

Clerical Assistant (Contractor)

Processed applications for WOTC, determining applicant’s eligibility for program.

Entered data into database program and ensured accuracy.

Answered phones and sorted all incoming mail; filed mail by eligibility/target groups.

Ensured mail was processed according to post mark date, processing mail in a timely manner.

Kept accurate logs of incoming mail.

AFFILIATED COMPUTER SERVICES, Atlanta, Georgia 09/2002 to 11/2010

Promoted through increasingly responsible positions. Advanced based on consistent hard work, making continuous improvements to promote efficient business operations.

Customer Care Specialist – 02/2008 to 11/2010

Transaction Senior Processor - 05/2005 – 02/2008

Pharmacist Services Specialist - 09/2002 – 05/2005

Served as Customer Care Specialist for GA State Medicaid and Medicare Division; assisted with the completion of Provider Enrollment applications, analyzed hospital, dental and medical claims, and updated patient’s demographics.

Utilized computerized system to respond to customer and provider inquiries; gathered information, researched/resolved inquiries on claims, billing, complaints, and logged both provider’s and customer’s calls.

Informed members and providers about services available and assessed customer needs

Processed manually and electronically medical and prescription claims for Medicaid and private insurance plans in over 35 states as Transaction Senior Processor; created and maintained eligibility files using MHN system and processed over 400 claims weekly for dental, professional and institutional.

CHARLIE HOLSEY

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PROFESSIONAL EXPERIENCE (Continued)

AFFILIATED COMPUTER SERVICES (Continued) 09/2002 to 11/2010

Assisted pharmacies with eligibility and override codes as Pharmacist Services Specialist; arranged authorization and updated profiles, assisted with third party billing issues, and trained new employees.

RMA (Equifax), Atlanta, Georgia 08/2001 – 08/2002

Worked in an inbound/outbound call center for Retail Merchants Association which handles a full range of debt collection and accounts receivable management services to bank, commercial, government, healthcare, oil, retail, student loan, telecommunication and utility industry credit grantors.

Customer Service Representative

Handled high volume work load assisting over 100 customers a day.

Processed bill payments and accurately updated accounts.

Maintained customer product changes.

ATLANTIC BONDING COMPANY, Atlanta, Georgia 03/1995 – 03/2001

Handled operations for company specializing in bail bonds.

Office Manager

Coordinated office functions ensuring proper staffing; hired and trained employees.

Managed accounting data, handling accounts receivables/payables transactions; prepared weekly and monthly reports.

Followed court procedures and guidelines; ensured financial obligations to court in a timely manner.

EDUCATION

Meadow Business School, Albany, Georgia

Certificate, Data Entry

Albany Junior College, Albany, Georgia

Associate of Arts, Business Administration

References Furnished Upon Request

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