Customer Service Microsoft Office
Resume:
Sadia Khan
Alexandria, VA *****
********@*****.***
PROFILE
A highly motivated and enthusiastic individual with a variety of professional experience. Dedicated to ensure a high level of customer service at all times, and exceptional interpersonal skills with an aptitude for building rapport with a diverse range of people. Able to multitask thoroughly and efficiently, extremely detail-oriented, and able to utilize excellent analytical and problem solving techniques. Exceptional verbal/written communication skills; advanced proficiency in English as well as Urdu and rudimentary proficiency in Spanish. Exceedingly proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), Microsoft Project Professional, Vision 2003 & SPSS Program.
EDUCATION
Marymount University – Arlington, VA
Bachelor of Arts in Developmental Psychology May 2004
PROFESSIONAL EXPERIENCE
Administrative Coordinator 08/2011 – Present
Capital Spine & Pain Centers Alexandria, VA
Prepare correspondence, letters and memoranda.
Coordinate and monitor priorities and deadlines on a variety of administrative projects: reconciliation packets, collecting balances, office reports & collection reports, supply orders.
Maintain bookkeeping and manage multiple physician calendars/schedules.
Maintain patient accounts, medical records, and patient appointments using computer software MedicsElite, and Centricity.
Prepare routine correspondence, letters, memoranda, courier packages, and patient evaluation forms.
Develop strategies for collecting balances and increase revenue by implementing strict guidelines to collect payments and overdue balances at the time of service.
Create and implement strategies for outstanding balances and increase revenue.
Set up and monitor priorities and deadlines on a variety of administrative projects.
Answer a multi-telephone line system and relay messages to doctors along with appropriate patient records.
Maintain patient accounts, medical records, bookkeeping and manage multiple calendars/ schedules.
Travel to different offices when coverage needed.
Project Consultant 06/2009 – 07/2011
SAIC, Inc. McLean, VA
Prepared analysis of briefings by generating point papers on project issues.
Conducted and arranged training of support staff. Created and maintained applicants’ files and scheduling.
Composed letters, memoranda and action packages for signatures.
Reviewed and prioritized incoming correspondences to include quality control of all action packages.
Prepared expense reports and visit authorization requests.
Coordinated administrative aspects of protected visits.
Supported Administrative officer.
Generated payroll for employees and prepared employee shift schedules.
Liaison and delegate between airlines and local businesses.
Coordinated and administered various human resources programs, assisted in managing administrative aspects of recruiting.
Curriculum Planner/Guidance Teacher 08/2007 – 06/2009
Child Development Center Alexandria, VA
Created lesson plans that were personalized for each child’s needs in order to help develop their fine and gross motor skills.
Assisted children in learning and developing grammatical skills, etiquette, and social and written communication skills.
Encouraged children in problem solving through guidance and peer mediation.
Introduced scientific and mathematical concepts through visual models and hands-on activities to help students make connections, understand relationships and recall related details.
KEY SKILLS
Bookkeeping Processes
Invoices/Expense Reports/Payment Transactions
Records Organization & Management
Spreadsheets & Accounting Reports
Advanced Multi-Tasking/Efficiency Skills
Proficient in Teambuilding & Supervision
Excellent Verbal and Communication Skills
Strong Analytical and Detail-Oriented Abilities
REFERENCES
Excellent references available upon request
Contact this candidate