Customer Service Manager

Debbie Hudson-Cannon

**** *********** ***** 916-***-****

El Dorado Hills, California 95762 E-Mail: *******@***.***

Extensive experience in administrative support, customer service, research analysis, contracts, community outreach, intelligence, investigations and criminal justice- Professional, self-motivated, result oriented with strong leadership and interpersonal skills and time management skills, multitask, good judgment, dependable fast learner with excellent organizational skills and oral and written communication abilities, knowledge of some federal and state procedures.

QUALIFICATIONS

Developed and presented educational and informational programs related to criminal justice, and advised the executive staff on actions to be taken

Performed the most complex analytical research, including link analysis of intelligence cases

Accomplished knowledge and skills on operation of various computer program applications: i.e., WordPerfect, Microsoft Word, Excel, Windows 95, Internet Explorer, Netscape Navigator, Dbase, Apple Macintosh, Visual Investigative Aids System, PERT, CAGE, Inform, and Pen Link software

PROFESSIONAL EXPERIENCE

Community Outreach Advisory Board Member 04/08 – 10/28/10

Formed the Rancho Cordova Police Department Community Outreach Advisory Board under the direction of the Police Chief and joined as a board member after he retired in 2009in a volunteer capacity.

SOCAB Member, City of Rancho Cordova, 02/08 -10/10

Appointed by Mayor Linda Budge to serve in volunteer capacity as the Sheriff Outreach Advisory Board (SOCAB) liaison member for the City of Rancho Cordova. Member of California Women’s League

Special Projects Coordinator (Core Staff/Act I) 04/08- 03/10

Police Chief Meeks (ret) Rancho Cordova Police Department,

Duties included community related projects i.e. “Relay for Life” Team Captain at RCPD for the last two years; forming Community Outreach Advisory Boards; i.e.; created, designed, coordinated, established and implemented Community Outreach and Interfaith Advisory Boards for the Chief of Police/Police Director in Rancho Cordova; assisted in drafting grant applications for award nominations; assisted in writing grants for community excellence; conducted traffic citations and criminal activity citizens follow-up survey, other duties as required.

Inmate Employability Coordinator, Operations Branch 06/01 – 12/07 (Retired)

Prison Industry Authority, California Department of Corrections & Rehabilitation,

In the Operations Bureau, prepared inmates for parole by making DMV appointments, wrote resumes, located employment with EDD program, located housing and much more to assisted the inmate to prepare for parole. Performed complex research and analysis of state and local community outreach services, acted as liaison with other state agencies, provided analytical support for budget development and contracts management.

Contract Coordinator, Customer Services/Marketing Branch

Coordinated the preparation of Memorandums of Understanding and Interagency Agreements between outside agencies and PIA, negotiated terms and conditions, answered questions, provided feedback, investigate, made recommendations, identified problems, created systems and alternative solutions, on many occasions, acted as Manager in Customer Service Unit when needed

Debbie A. Hudson Page two

Major Project Coordinator, Customer Services/Marketing Branch

Coordinated the multidivisional staff functions to meet the client’s needs in Customer Services Unit on multi million dollar service contracts projects, provided assistance by answered questions, investigate, resolve problem, operated as a liaison between departments executives state wide, responsible for meeting critical timeframes.

Associate Caltrans Administrator, Business Enterprise, Civil Rights, 01/99 – 06/01

California Department of Transportation, Sacramento, CA.

Served as an appeals hearing officer, wrote formal recommendations for Disadvantage Business Enterprise (DBE) appeals, acted as Unit Manager, assisted the Equal Employment Officer as needed.

Over twenty years of combined professional accomplishments as an Associate Governmental Program Analyst for AFDC/Cal works, Food Stamps and Fraud Bureaus at the California Department of Social Services; Staff Services Analyst, Franchise Tax Board; Research Analyst, Department of Corrections; Criminal Intelligence Specialist I, Department of Justice; II, III, Parent Locator Specialist, Department of Justice –Attorney General Office; Criminal Justice Specialist I, Office of Criminal Justice Planning-Governor’s Office and Correctional Officer, Department of Corrections for governmental agencies. Other experience included Barbazion Modeling Instructor, and Salesperson.

EDUCATION

Teaching Credential, University of California, July 1986, Berkeley, CA

Business Administration and Marketing, Associates of Arts Degree, American River College, June 1976, Sacramento, CA

Correctional Training Academy - 832 P.C., Modesto River College, October 1977, Modesto, CA

Sacramento Regional Training Center, 832 P C. re-certified, May 2006

Bureau of Security & Investigative Services, Security Officer Baton certified, September 2008

Sacramento County District Attorneys in partnership with Sacramento Police Department & Sacramento County Sheriffs Department Citizens Academy June 15, 2010

AWARDS AND ACCOMMODATIONS

Vendor called General Manager to acknowledge Debbie was so professional and she is pleased with serve

Attorney Generals Commission on Narcotics for assistance in preparing the Cocaine Impact Program Proposal

DOJ Bureau of Investigation and enforcement Branch, Assistant Director expressed appreciation for preparation for the Bloods and Crips Street Gang publications

DOJ Chief extended commendation for professionalism shown by Debbie in the Emergency Operation Center Activation team member for a job well done

Arizona Department of Public Safety …commending Debbie for professionalism and assistance to department staff

U. S. Department of Justice, DEA. …expressed appreciation, cooperation and information provided by Debbie

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