Pharmacy Technician Customer Service

Waheedah Shaw

Certified Pharmacy Technician

Hampton, VA 23669

*********@*****.*** - 757-***-****

Pharmacy Technician with over ten years experience, primarily in a retail setting. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Detail-oriented, organized, reliable with superior oral and written communication skills.

Authorized to work in the US for any employer

WORK EXPERIENCE

Compounding Pharmacy Technician biller

Medicap Pharmacy - Newport News - Newport News, VA Communicate effectively with doctor's office staff, patients, pharmacist, insurance companies and other parties in order to successfully process specialty compound prescriptions Certified Pharmacy Technician

Hampton Roads ENT-Allergy - Newport News, VA - February 2014 to March 2016 Responsible for prescription refills, facilitating medication compliance. Communicate with physicians, pharmacy staff, drug reps and insurance companies to ensure patients receive proper medication at an affordable cost. Perform weekly calls to post op patients documenting their charts on recovery status, renewing pain and antibiotic medications, if necessary and forwarding questions to doctor. Record and update med lists/allergies. Instruct patients on how to use equipment to perform at home sleep study. Third party billing, aswering phones and scheduling appts

Certified Pharmacy Technician

Walmart - Hampton, VA - July 2013 to October 2014

Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Verified patient data and billing information.

Maintained proper storage and security conditions for all drugs. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Communicated with all customers and staff in a pleasant and professional manner. Precisely processed third party prescriptions and managed adjudication review. Certified Pharmacy Technician

Eckerd - Hampton, VA - December 2000 to June 2012

Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. Proficiently processed and dispensed written, oral and electronic prescriptions. Appropriately resolved customer issues, complaints and questions. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.

Directed operations to increase efficiency and minimize patient wait times. Processed up to 600 prescriptions on high volume days with 100% accuracy. Precisely processed third party prescriptions and managed adjudication review. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. EDUCATION

Associate of Science

Tidewater Community College - Chesapeake, VA

2011

CERTIFICATIONS

Virginia State Board of Pharmacy registration

January 2016 to December 2016

State certified since 2006

PTCB - Pharmacy Technician Certification Board

November 2015 to November 2017

Nationally certified since 1999

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