Business Manager

Cathleen Belmonte

**** ******** *****, ***** ********, MD 20772 Phone: 301-***-**** E-mail: ********.********@*****.***

PROFESSIONAL SUMMARY

Solution/Sales Engineer Project Manager Pricing Manager

An award winning IT & Telecommunication solutions engineering manager with 30 years of experience producing results, based on knowledge of the latest technology. Resolute at getting the job done right the first time by putting in place detailed project, continues process improvements and quality control plans. A leader focused on mobilizing and inspiring cross-functional teams, all stake holders and teams of Engineers to be at their best in order to produce results that exceeds clients’ expectations. Accomplishments includes annually supporting up to 22K corporate client accounts with total annual revenue of >$7.5B. Core competencies include, but not limited to:

Telecommunication Product Engineering

Process Improvement

Requirements & Design Documentation

Organizational & Analytical Skills

Costing & Contract Negotiation

Root Cause Analysis & Problem Solving

Developing/Building Enterprise Solutions

Training Peers & Clients

Quality Control & Testing

Excellent written, verbal and presentation skills

Cross-Functional Team Building & Leadership

Prioritization & Advanced Time Management

PROFESSIONAL HISTORY

The Bartech Group, Southfield, Michigan 2014 to July 2016

Business Analyst

Global Customer Relationship Management – CPNI Specialist

Single Point of Contract for rules engagement related to FCC Customer Proprietary Network Information (CPNI). Non-IT Business Administrator for Salesforce.com at managerial level.

Audit and analyze CPNI compliance for all campaigns in Salesforce CRM application

Track and update CPNI status for all 400+ Enterprise accounts

Assist legal department with updating CPNI documents and related internal sites pertaining to CPNI, including writing methods and procedures, document creation, project management

Conduct internal training for select teams, including sales, marketing and customer service

Additional duties include auditing of chat groups, Salesforce management with mediation authority.

Verizon Communications, Silver Spring, MD 2004 to 2012

Solutions Engineering Manager

Global Engineering - ILEC Verizon Enterprise Services (2008 to 2012)

Led a team of Senior and Junior Engineers to support 7-22k US regional, national and international corporate client accounts valued at >$100k-120M, located in the Mid-Atlantic States

Managed projects for the design, pricing and contracting of Optical Wavelength/DWDM, SONET, Ethernet, transport, and voice services

Supervised a team of 10 Engineers who, in the 1st quarter of 2012 alone, supported 22K Enterprise accounts for data and voice services, representing >$37.5M in revenue generating operations

Successfully increased the capacity to support expanded Enterprise customer base by 314%

Managed sales engineering support projects and services including need assessments and design consulting, developing technical design, contract pricing and negotiation, contract case development, return on investment analyses (ROI) and delivering technical presentations

Conducted weekly training sessions for internal branches on post-sale support

Served as a Subject Matter Expert (SME) on contract administration, project expediting, provisioning, installation, sales, billing, operations, as well as various databases and tools

Developed a migration integration plan for a Maryland County government; thus rescuing stalled negotiations for a $10M contract, as well as potential migration of 1500 wireless devices to Verizon

Pro-actively identified savings for Enterprise clients and liaised with account managers to use the savings to incentivize new contracts for additional services; in one case, identified >$100k in savings, which was later combined into a new $400k contract for next generation strategic telecommunication services

Generated and negotiated >9 large “out-of-the-box” creative solutions valued at >$250k and enabled the sales team to expedite the implementation of multi-million dollar five-year contracts with local and state governments

Served as the Mid-Atlantic region Lead Arbitrator between the Sales and Business Offices on billing disputes; examples included settling cases valued at >$5.3M, $300k, $475K among others

Served as the liaison to the IT department on the development and quality control of system engineering platforms (IQUOTE & Goldmine)

Solutions Engineer, Mid-Atlantic CORE Solutions Team (2004 to 2008)

As a member of engineering resource team, provided effective and consistent engineering support, pricing and contract management for Verizon Business sales teams, supporting core data and voice products and services, including negotiating sales contracts with Fortune 500 companies.

Developed ROI, contract rates and sold multi-state, multi-product three year contract totaling $1.43M in retained revenues to a major national transportation company

Successfully drove multi-year contractual agreement with a major national health insurance companies for telecommunication services valued at more than $1.2M annually

Instrumental in developing and successfully proposing rate reductions for line and toll rates for a national healthcare provider, winning annual contract revenue guarantees of $532k+ and new revenues greater than $275K

Provided ongoing training and support to peers and sales teams on ILEC products and related services

Senior Voice Engineering Overlay

Alcatel Internetworking, Inc., Centerville, VA 1999 to 2004

Served as the principal Private Branch Exchange (PBX) Engineering Support for the Federal Government clients at the enterprise division of Alcatel. Responsibilities included channel marketing, sales presentations, capabilities demonstrations and business partner support

Secured contracts with combined value of greater than $1.6M for the sale of advanced telecommunication infrastructure (OmniPCX) to government agencies such as the Department of Veterans Administration and NASA

Served as the Project Manager for the Joint Inter-operability Test Command (JITC) certification for suite of Alcatel PBX switches at Fort Huachuca, Arizona

Single Point of Contact (SPOC) to the US Army Join Interoperability Test Command (JITC) and Defense Information Systems Agency (DISA), as well as internal Alcatel departments for R&D

Served as the Engineering Lead for National Security Agency (NSA) testing and certification of secured (STU/STE) phones, as well as testing and certification of OmniPCX by DoD’s JITC

Channel Overlay support, with responsible duties including technical presentations, design and training on the OmniPCX

OmniPCX and Genesys call / contact center trained. Designed OmniPCX contact center solutions

Bell Atlantic, Beltsville, MD 1990-1999

Solutions Engineer II, Maryland / DC Branch

Enterprise Solutions Group (1995 to 1999)

Provided technical sales support for voice, data and private line services, sales engagement with direct customer contact, and supervised cross-functional teams through the pre and post-sale project implementation process to ensure complete fulfillment of all contract service requirements. Successfully facilitated the win back of a contract with a major national healthcare provider for a Frame Relay network valued at >$720k over 36 months

Assistant Manager, Carrier Services Group (1990 to 1995)

Technical sales support for MCI in wholesale department for pre and post-sales activities. Project managed SONET entrance POP facilities, LIDB and CCS7 implementations; direct support for special and switched services, MCI personnel training of access services and processes. Direct sales support for MCI resale of Bell Atlantic products and services. Negotiated, won and implemented a control tower network diversification (LINCS) project for Bell Atlantic valued at more than $2M, as part of a $10M contract

Certifications & Training

ITIL Foundation Certification – 2010

Tellabs Advanced Certification - 2012

Completed >500 hours of continuing professional education

Completed >70 hours towards BA, Towson State College, others

TECHNICAL SKILLS

Knowledge: Local Exchange Routing Guide (LERG), Verizon FCC and State tariffs, Verizon Product Guides, NCS Telecommunications Service Priority (TSP), Common Language Location Identifiers (CLLI), TIRKS, E911 PS-ALI services, Advanced Intelligent Network (AIN), NECA, CCS7

Software: Advanced knowledge of Microsoft Suite (Word, Excel, Power Point, Outlook), Visio, Lotus Notes

Systems: Salesforce, Support Request (CVCE – AORS) Help Desk – IT Solutions, Time Reporting (nSAP), One View Sales and Ordering System (SIEBEL), Verizon Learning System (VZLearn), Centralized Billing Records (Verizon Enterprise Central, CRIS, Express Trak), Lotus Notes, Work Reporting System (Work Brain, PTR, WebTime), Cost and Expense Tracking (SAP), WEBEX, CLLI Net, One Source, Inventory Data Bases (Goldmine, Inventory Central), INSITE, Custom Network Engineering / Custom Business Services (CNE/CBS), VIBE, RequestNet, IQUOTE, Rate Center tools

AWARDS & RECOGNITIONS

Outstanding Federal Voice Sales Engineering Award, 2000, 2001

Special Recognition for JITC activities, 2001

Sales Excellence, 1998

Ivan Seidenberg Customer Care Award, 1997

Gold Club, 1994

Silver Club, 1992

Regis Filtz Award for outstanding performance on FAA RFP Response, 1992

Winners Circle, 1990, 1991 &1992

References

Found on Linkedin

and

http://www.dbm.maryland.gov/jobseekers/Pages/JobSearch.aspx

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