Manager Customer Service

Michael Boucher PH. 1-850-***-****

***** **** ***** *** **************@*****.***

Larkspur CO 80118

EXECUTIVE SUMMARY

An Experienced Materials Manager with strong leadership and relationship-building skills. Experienced working in a Multi-national, Multi-ethic work force. Experienced with Lean Six Sigma theories and principles.

International Work assignments includes: Kenya, Mozambique, Tanzania, Uganda, Angola, Congo, and Kurdistan Region Iraq. US based assignments: South Louisiana.

CORE QUALIFICATIONS

Inventory control Staff training

Complex problem solving Staff development

Supervision and training Policy/program development

Operations Management Import Export Logistics

SAP EXPERIENCE / MRP / INVENTORY PLANNING

PROFESSIONAL EXPERIENCE

Materials Manager / West Africa: East Africa: Kurdistan Region Erbil Iraq 1/2009-11/2015

Responsibilities: planning, budgeting, directing, supervising, and coordinating all materials operations functions. Including warehousing, materials control, purchasing departments, and all personnel and systems required to operate these departments efficiently and effectively at all times. Ensure monthly, quarterly inventory counts are accurate and completed in accordance with Company Policy. Assure adherence to Generally Accepted Accounting Policies, as well as compliance with Sarbanes-Oxley documentation. Maintains, and as liaison between project- engineering, field management, and clients. Act as Liaison between P&M Group and multiple Product Service Lines. Supervises, trains, and determines manpower requirements for Materials Control Specialists

Service Coordinator / Liquid Mud Plant Manager Base SONILS Luanda Angola1/2007-1/2009

Liquid Mud Plant Operations, retrofit of plants. Responsible for mentoring and training of National Staff. Act as Liaison between PSL and Customer Operations Center

Senior Materials Controller: Halliburton Port Fourchon LA. 2006 -2007

Knowledge of company products and services. Comply with health, safety and environmental regulations. Based on the results of routine and specialized testing, provides technical guidance required to achieve maximum fluid performance in a cost-effective manner. Ensures that an adequate inventory of palletized and bulk products is available at the rig site, based on the fluid program and anticipated conditions. Tracks material usage and maintains record of same for inventory and billing purposes.

Assure adherence to Generally Accepted Accounting Policies, as well as compliance with Sarbanes-Oxley documentation.

Service Coordinator Halliburton / Liquid Mud Plant Manager / Port Fourchon LA 7/2004 - 1/2006

Leads stock point operations for the purpose of ensuring the delivery of world class safety and environmental performance, quality customer service and optimum business efficiency. Communicate business information within the PSL through regular communication with Tech Professionals and Service Planners. Leads and organizes direct reports in a manner that continually aims to maximize business efficiency. Understands all steps in the material control process (Buy, Receive, Sell, Mix, and Return). Analyzes all data in the material control process (Buy, Receive, Sell, Mix, and Return) for the purpose of finding and eliminating inefficiency. Maintain customer contacts for the purpose of assessing local needs, service quality and business efficiency. Maintain third party supplier contacts for the purpose of assessing local needs, service quality and business efficiency. Schedule and coordinate required material, personnel, and equipment. Comply with applicable HSE, regulatory and export issues.

Baroid/ Dresser Industries Brine Plant Engineer / Venice LA. 2002/2004

Operate Brine Plant for the manufacture and mixing of Completion fluids for downhole operations. Act as Liaison between PSL, Rig site Engineer and Customer representative. Track and mange onsite inventory of fluids and palletized materials. Perform monthly reconciliation of all inventories. Maintain third party supplier contacts for the purpose of assessing local needs, service quality and business efficiency. Schedule and coordinate required material, personnel, and equipment. Comply with applicable HSE, regulatory and export issues.

Gulf Seafood Company: Shell Oil Distributer 2003/2004

Facility Manager: Company is a wholesale and retail distributor for Shell Oil Products. Included Diesel Fuel, Gasoline, Lube Oil. Both to convience Stations and end users. Ensure compliance with Federal Regulations in regard to operations as a waterfront facility. Prepare and approve tax documentation on a monthly and quarterly basis for both local and Federal taxes.

Tesoro Petroleum Corporation, Venice LA. 1985- 2003

Facility Manager for water front facility, Port Captain for Barge Fleet and Vessels. Ensure regulatory compliance for both State and Federal Requirements. Wholesale distribution of Diesel, Lube Oil and Gasoline. Ensure proper sales tickets for invoicing of customers. Monthly Inventory reconciliation.

Education:

University Of Southern Mississippi 1978-1979 / Finance Major

Saint Stanislaus, Bay St. Louis MS. Class of 1977

Contact this candidate