Administrative Assistant Customer Service
Resume:
Tianne Anderson
p: PERSONAL ***-***-PROFILE **** e:********@*****.***
I am an experienced organized business professional with highly developed training, motivational, and presentational skills. I exhibit strong organizational skills, strong educational background, and the ability to work well with a global and diverse corporation. During my short time at MD Anderson I have organized and executed the selection and distribution of the Employee Recognition Award, I also facilitated the promotion of several faculty members, as well as successfully assisted in the correspondence between the chair and physicians from around the world. In the course of my employment with Dr. T. W. Anderson MD, I have achieved the following goals: implemented new payroll system, recovered over $40,000 in 2014 and over $45,000 in lost revenue in 2015, handled sensitive and confidential information with precision and accuracy, provided excellent support to Dr. Anderson during his term as The Chief of Cardiology and The Chief of Staff. I also was responsible for ensuring customer and company satisfaction. I consistently received positive feedback from as well as created repeat business by developing long-term relationships OBJECTIVE with local and international clients. To obtain a position that will enable the utilization of strong organizational skills, educational background, and ability to work well with a global and diverse corporation. SKILLSET
PERSONAL
- Excellent Organizational Skills -Excellent Client Relations -Creative and Innovative Problem Solver -Executive Management Support -Excellent Grammar and Communication Skills -Excellent Multi-Task Management - Advanced MS Office skills - Service Orientated -Self- Motivated -Extremely Adaptable -Energetic Work Attitude - Excellent Team Player
SOFTWARE
- Concur Travel - MS SharePoint - Resource One - Kronos - PeopleSoft -SAP - Lotus Notes – ClinicStation - SnagIt - Microsoft Office (Outlook, Word, Excel, SharePoint, PowerPoint, Publisher, Access, OneNote) – PDOL
PROFESSIONAL
- Office Management - Teambuilding & Supervision - Staff Development & Training
- Policies & Procedures Manuals - Report & Document Preparation - Strategic Planning
- Spreadsheet & Database Creation - Customer Service - Fellow Assistance -Meeting and Conference Scheduling - Records Management - Meeting & Event Planning
- Inventory Management - Expense Reduction - Volunteer Management AREAS OF EXPERTISE
Communication
Time management
Project Management
Forward Planning
Resource Management
Facility Management
Budget Management
Event Management
INTERPERSONAL SKILLS
Great Communication
Conflict Management
Decision Making
Assertiveness
Critical Thinking
Problem Solving
Negotiation
ACADEMICS
Hampton University
Hampton VA
Bachelor of Science
Business Management
Concentration
Spanish
St. Agnes Academy
Houston, TX
HS Diploma
Tianne Anderson
p: -832-Proofreading/496-Editing 1602 - Facility e:Tianne_Management a@- yahoo.Travel and com Accommodations Management - Account Management
EXPERIENCE
MD Anderson Cancer Center – Department of Pathology
[Executive Assistant Houston, Texas January 2016- Present]
- Created, coordinated, processed and/or provided back-up assistance for departmental weekly, bi-weekly, and/or monthly conference(s). Retrieving and/or organizing patient material for presentation, email notification, meeting invite, processing institutional conference room request, travel arrangements, agenda, flyers, catering requests, conference room reservations etc.
- Handled highly confidential information for departmental responsibilities with little or no supervision.
- Prepared, sorted, and/or routed incoming and outgoing mail/shipments/packages.
- Assisted in coordination of fellow activities.
- Arranged interviews, travel accommodations, scheduling, etc.
- Served as an interface for administrative and operational activities between Chairman, faculty and/or executive and clinics.
- Managed and maintained calendar for Chairman using Outlook calendar; daily calendar entries; invitations, modifications and cancel appointments as required; provide up-to-date information.
- Prepared complex documents, spreadsheets, etc. for presentations, including formatting tables, charts, graphs, and images.
- Composed and typed memos, letters, and reports.
- Typed and/or edited abstracts, manuscripts, grants, and other complex documents according to specific formats.
- Accurately transcribed information with attention to detail.
- Coordinated, tracked, and processed mid-term review(s), tenure renewal(s), promotion(s), re- credentialing and annual evaluation(s) based on department and institutional policies and procedure, instructions and deadlines.
- Created, coordinated, transcribed/processed standing meetings, meeting minutes, manuscripts, articles, article reviews, member notifications, scheduling, catering requests, preparation of agendas, and other documents as requested.
- Coordinated, tracked and processed all aspects of the annual renewal of departmental faculty’s memorandum of appointments/contracts.
- Coordinated, tracked and processed all aspects of leave and/or travel for Chairman.
- Created and maintained Chairman’s CV, Other Support Page and NIH bio-sketch in appropriate institutional format using institutional software and other software as needed.
- Responsible for updating information, on a monthly basis.
- Assisted, tracked, and processed correspondence between institution’s legal department and consulting firms regarding contracts, etc.
Tianne Anderson
p: 832-- Maintained 496-1602 confidential e:Tianne_correspondence *@*****.*** other com files in an organized manner using alphabetical, numerical, or subject filing system.
- Processed and tracked Chairman’s licensures, certifications and registrations, including, DEA, DPS, ACLS, BLS, etc. routes to appropriate institutional and departmental offices per UT System policies and procedures.
- Screened calls and direct as appropriate in a polite and professional manner.
- Responded helpfully to callers’ inquiries; promptly communicate accurate and complete messages.
- Performed administrative functions, which may include oversight/team lead duties and/or training administrative support staff.
Dr. Timothy W. Anderson M.D., P.A.
[Executive Assistant Houston, Texas May 2009- January 2016]
- Organized meetings, conferences, including travel and accommodation arrangements.
- Supported external events i.e., conferences and external meetings.
- Implemented new processes and systems for improving customer service satisfaction.
- Earned management trust by serving as key holder, responsibly opening and closing office.
- Documented and processed accounts receivables with exceptional accuracy.
- Managed multiple tasks and activities simultaneously while keeping within deadline requirements.
- Documented liaising with external contacts.
- Initiated the purchase of and education on new software/ computer systems and coordinating/ organizing office equipment.
- Managed and maintained inventory.
- Recorded and managed employee time to submit to Payroll.
- Managed Accounts Payable, Accounts Receivable, and prepared financial documents.
- Managed routine correspondence with the Texas Medical Board.
- Encouraged and executed the expansion of the business
- Provided back up to the Administrative Assistant.
- Upheld company policies and procedures.
Dr. Timothy W. Anderson M.D., P.A.
[Administrative Assistant Houston, Texas January 2006- May 2009]
- Organized and maintained medical records and medical charts.
- Professionally greeted patients entering the office to ascertain the purpose of the appointment.
- Described services and accurately explained details.
- Managed a multi- line phone system successfully directing calls to appropriate recipient.
- Maintained and scheduled appointments, diagnostic testing, as well as procedures.
- Upheld company policies and procedures.
- Exemplified company values.
- Other services as requested.
REFERENCES
Furnished Upon Request
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