Manager Customer Service

Christopher Dawson

***** **** **. **********, ** 48111 **********@*****.*** Home 734-***-****

Plant / Facilities Manager

Dynamic and versatile Plant, Facilities, and Warehouse Manager with 20+ years of progressive experience and a track record of accomplishment managing shipping / receiving and warehousing activities to meet inventory goals and targets. Change manager with a unique ability to utilize process improvements, visual controls, and partnerships with other functional areas to champion, measure, and drive inventory accuracy and cost control.

- Professional Strengths & Competencies -

Manufacturing Continuous Improvement Project Planning

Budget Management Cross-functional Team Leadership Change Management

Purchasing Warehousing Logistics Supply Chain Procurement

Operations Management Customer Service Materials Management

Professional Overview

US Steel

An American integrated steel producer with major production operations in the United States, Canada, and Central Europe.

Warehouse Manager 2006 to 2016

Supervised a team of hourly union employees and maintained responsibility for building / equipment maintenance, improvements, and repairs. Developed a new warehouse facility, polices, and procedures and maintained all training records, equipment inspection logs, and pay records. Purchased all needed supplies for the warehouse, introduced layered audits to the organization, and regularly conducted inventory audits.

Reduced overtime labor costs to less than 2%.

Consistently maintained a 98% on-time delivery rate to all end users.

Replenished and responsible for an inventory value of $90 million.

Chaired all safety and continuous improvement meetings to drive best warehouse practices and procedures.

Developed safe job procedures for all equipment used in the warehouse

Led the department’s safety program and recorded over 3,000 days without an OSHA incident.

The Bing Metals Group 1987 to 2006

A stamping and metal assembly products company.

Plant Manager, 2004 to 2006

Supervised a team of four Production Floor Supervisors, four salaried staff, and 70 hourly union personnel and developed complete comprehensive training program for the hourly workforce. Created action plans based on key measurable and objectives to enhance areas of concern and assigned champions to drive a desired outcome.

Increased production productivity by 80% in less than 12 months.

Maintained zero PPMs for entire customer base.

Significantly reduced labor costs and improved on-time delivery to 99%.

Inside Sales Manager / Customer Service Supervisor, 2001 to 2004

Expedited materials though all internal and external facets to ensure customer on time delivery and obtained, prepared, and responded to customer RFQs. Supervised two inside salespeople and functioned as a liaison to all other departments. Facilitated the APQP process from initiation to conclusion and demonstrated knowledge and expertise in EDI reporting and transmissions.

Communicated continually to the company all performance related customer feedback.

Researched and communicated market intelligence including pricing, competition, and industry news, to management on an ongoing basis.

Chris Dawson Page 2 of 2

Professional Experience Continued…

Account Manager – General Motors / Delphi, 1999 to 2001

Obtained, prepared, and responded to customer RFQs and functioned as the key supplier to customer liaison for the launch of all new products and any changes made to existing products. Developed and maintained effective working relationships with key customer purchasing, quality, and operating personnel. Obtained and communicated market intelligence including pricing, competition, and industry news to management on an ongoing basis.

Facilitated the APQP process from initiation to conclusion and delivered growth in excess of $32 million in sales.

- Military Experience -

MOS 76C Parts Specialist – United States Army

Maintained all inventory and ordering of replenishment, led preventive maintenance program on all vehicles, and managed parts availability for small arms repair. Recipient of Overseas Ribbon, two Army Achievement Medals, and honorably discharged.

Education & Training

Bachelor of Business Administration

Concentration in Industrial Management

Davenport University, Grand Rapids, MI

- Technical Skills -

MS Office Suite (Word, Excel, PowerPoint, Outlook)

- Professional Development –

Six Sigma

Lean Manufacturing

ISO 14001 Internal Auditing

30 hr MIOSHA

Contact this candidate