IT support

Address:

*** ********** ***** **** **, Blacksburg, VA 24060

Experience:

Mythics Inc.

Information Help Desk Technician

Mythics is an Oracle systems integrator, consulting firm, and Oracle platinum resale partner. They are based out of Virginia Beach, Virginia. Offices in Vienna, Virginia and Kokomo, Indiana

Dates of Employment:

June 1, 2014 to August 1, 2014

June 1, 2015 to July 31, 2015

Responsibilities:

Tier I and II support

Installing and troubleshooting Microsoft Office 2013 company wide

Developing and updating company database

Facilitated Improvement of Accounting Department’s IT systems

Education:

Graduate of Virginia Polytechnic Institute, VT

Bachelor of Science in Business Information Technology

Concentration in Operations and Supply Chain Management

3.03 GPA

Qualifications:

Experience with Information Technology at an IT helpdesk

Proficiency in Microsoft Office

IT applications integration and troubleshooting

Real world experience in retail and customer service

Proficiency in VBA coding in Excel and Visual Studio

Proficiency with Relational Databases

Software Development

Project Management

Experience in SQL

Skills:

User coordination

Personal drive

Multitasking

Scheduling

Excellent communications skill

Leadership of small and large groups

Troubleshooting

Customer follow-up

Strong oral skills

Multi-tasking

Debugging

Hobbies:

Active Member of Car Club at Virginia Tech

Collaboration of Ideas

Mini projects with group member’s cars

Attending Live Racing events at VIR

Autocross

Outdoor Activities

Fishing

Disc golf

Camping

Travelling

Assistant Wrestling Coach, Roanoke Catholic School

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