Office Manager/Administrative Assistant

ERIN EVANS

*** ** **** ****** ******, SC ***** 971-***-**** ****************@*****.***

Office Assistant

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction.

Offer advanced computer skills in MS Office and other applications/systems.

Key Skills

Office Management

Teambuilding & Supervision

Staff Training

Payroll

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

10-Key Experience

Records Management

Meeting Planning

Policies & Procedures Manuals

Process Tax Returns

Experience

Sherman, Young & Associates, Oregon City, OR

2007 to Present

Office Manager, 2010 to July 2016

Office Clerk 2007 to 2010

Promoted during 9-year tenure with Sherman, Young & Associates, culminating in current responsibility for coordinating all front office staff, assisting a team of 3 Certified Public Accountants, preparing payroll for outside clients using Creative Solutions software, assisting clients with their tax needs using Lacerte software and preparing the billing for the month’s services.

Handled a multi-line phone system, functioned as a liaison to customers and ensured a consistently positive customer experience.

Quickly became a trusted assistant to the company, executive staff, & staff accountants and earned a reputation for maintaining a positive attitude and producing high-quality work.

Communicated effectively with co-workers, CPAs and customers. Established strong relationships to gain support and effectively achieve results.

Entrusted to manage office in the CPAs absence. Provided timely, courteous and knowledgeable response to information requests and screened & transferred calls.

Trained newly hired support staff.

Earned excellent performance reviews, with mention of excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

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