Cerritos, CA. *****
*****.*****@*****.***
ARACELI LOPEZ
PROFESSIONAL SUMMARY
Highly enthusiastic and personable with 20 years professional client interface experience. Skilled at balancing customer needs and company demands by maintaining high standards of service. Effectively build loyalty and long-term relationships with customers while driven to reach company goals.
CORE STRENGTHS
Goal-Oriented and Results Driven
Customer Service
Teambuilding
Staff Training & Development
Ability to work under pressure
Communication
Work Ethic
Fast learner
99 CENT ONLY STORES-
8/1992-5/2004
WORK EXPERIENCE
Report directly to the Director of Sales
Assist a high volume of local and out of state customers
Interact with customers to provide and process information in response to inquiries and concerns
Answer a high volume of calls
Create and update customers’ orders accordingly
Handle cash, credit card, and direct deposit payments
Log payments in the system
Maintain department productivity standards
Data Entry
99 CENT ONLY STORES-
5/2004-7/2016
WORK EXPERIENCE
Work directly with the Grocery Senior Buyer.
Build a strong interaction with vendors.
Review and validate weekly sales and inventory data.
Respond quickly and effectively on all opportunity buys, especially on short coded items.
Liaison with accounts payable to resolve discrepancies in a timely matter.
Liaison with receiving department to confirm differences on quantities stated on the purchase orders versus what’s being received.
Work closely with Regional Directors, Buyers and Allocation team to increase sales opportunities.
Build a rapport with Logistics personnel to ensure execution and allocations deadlines are met.
Liaison with quality control department the assure vendor’s liability insurance.
Coordinate transfers to Katy DC to maintain appropriate
Import compliance
EDUCATION
Cypress College
General Education
REFERENCES
Available Upon request